Customer Service Representative

Amy Reedy

*** *** ***** ****, ***. *-H • Huron, OH 44839

419-***-****• *********@***.***

Summary:

• Motivated, team player

• Creative with the ability to organize and produce Databases and various reports and documents

• Thorough understanding of computer applications with the ability to create user friendly

applications

• Hands on experience in troubleshooting and repairing Personal Computers as well as installing

and updating various software programs.

• Reliable and punctual

• Trustworthy with the ability to handle multiple projects with little supervision

• Ability to work alone and stay task oriented

• Also has the skills and knowledge of being a group leader and responsible for others.

Computer Skills:

Microsoft Office 2007, Excel, Access, Word, Peachtree Accounting Project Management, Pc Hardware

and Software, Java, Macros, HTML, KBE, URL, Microsoft Project, Microsoft Windows 2000,Windows XP,

Windows 7 and 8, Pc Hardware and software training, Trained in A+Certification

Security Management and IT Education and training:

Studied daily actions taken to manage individuals and organizations engaged in IT& Securing information

systems, as well as communication and interaction with people and systems being secured. Topics

include common administrative procedures and practices such as complying with regulations, following

identification and verification protocols, securing information systems, responding to workplace violence,

addressing emergency threats and related safety functions, educating clients, and managing staffing and

guard operations. Field observations. Written reports, planning, evaluation and forensics. Educating

employees on hardware and software. Identify and resolve hardware, software and network issues. Settle

guest complaints, employee concerns, securing a work place, loss prevention. Organization, scheduling

and day to day supervising and assigning of jobs.

Education:

Graduated Ohio Business College with a Sandusky Campus

Associate Degree in IT in Applications

Graduated DeVry University with a BS in Technical Cleveland Campus

Management

Employment:

2005-2013 Bridal Outlet World Sandusky

Programmer Analyst

Design and develop magazines for buyers from various countries

Created user friendly order forms to expedite the sales process

Use Excel to record all transactions

Responsible for inventory control and assure specific products are in stock

Answer phones, writes messages, transfers calls if needed.

Trouble shoot hardware and software issues, along with education employees

Test new hardware and software

2000-2004 YMCA Sandusky, Ohio

Assistant aquatic Youth Coordinator

Solicited new business to obtain prizes and incentives for youth

Created and implemented various "reward" programs for youth

Scheduled lifeguards

Answered phones, made copies and facilitated day to day activities of office

Utilized Excel and Word to create marketing materials (signage, brochures,

calendars)

1998-2004 Ponderosa Steak House Sandusky, Ohio

Manager/Computer Technician

Paid strict attention to detail and prepared user documentation for customer

billing system.

Problem solved hardware issues with fault-tolerance hard drives.

Repaired hardware and software as needed.

Maintained effective communication with customers and co-workers and

troubleshot any concerns.

Filed paperwork, managed payroll, wrote checks for services rendered

Spoke with vendors to manage orders

Tracked incoming profit along with billing

Community:

Volunteer for Friends for All (Spades League), 1999-Present

• Develop Websites for reporting games lost and won

• Designed websites and tested material using URL and HTML

• Created HTML codes to assure site is running to its maximum capacity

References: Available upon request

Portfolio: Also Available

Transcripts: Also Available

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