Account Executive Technical Support

EDUCATION & CERTIFICATION

CompTIA A+, Network+, Security+

SAP Certification

Bachelor of Science, Business 1994, Paine College

TECHNICAL SKILLS

Applications: Microsoft Windows XP Professional/Vista/ Windows 7, Mac OS X,

Microsoft Office Suite, Internet Explorer, Chrome, ITxpert

Peripherals(Asset Management),BMC Remedy,Citrix,Group Policy,Active

Directory, Novell, McKesson,EPIC, Cisco Unified CM Administration, Cisco

Agent. Cisco Finnesse, Cisco EIM, Bitlocker

Networking: DHCP, LAN, WAN, and Remote Desktop Sessions

Hardware/Infrastructure: Desktop PCs, Laptops, iPads, iPhones & Androids,

Routers, Mobile Workstations

PROFESSIONAL EXPERIENCE

IT Desktop Support

10/2013 - Present

Wellstar Kennestone, Windy Hill, Douglas, Paulding, Cobb

Atlanta, GA

Brooksource (Contract),

. Engage in high level work performance validating mobile workstations,

PCs, tracking boards and printers

. Responsible for problem resolution/troubleshooting/training and

communicating with the end users in timely and customer oriented

manner

. Responsible for monitoring and troubleshooting for BBC Remedy ticket

management and documentation

. Responsible for installation, support, inventory, system enhancements

and the management of network/non-network hardware

. Assist with the deployment of new and upgraded devices throughout the

various hospital facilities and clinics

. Assist with preventive and on-going maintenance of service level

agreements with appropriate reporting and documentation of support

. Patch network cables for port and VOIP activation/connectivity and

other duties deemed necessary

. Responsible for the go-live, rollout, implementation, and support of

Epic System

. Run Epic Software Test Scripts on PC's, local printers, and other

devices found onsite; ensure that the new software will run on each

device as designed, while verifying connectivity on a daily basis

IT Desktop Support

1/2010 - 10/2013

Rlprofessional Services,

Dunwoody, GA

. Maintained and provided technical support for various client's

computer systems, including, but not limited to; software programs,

hardware devices, operating systems, mobile devices, printers, and

phone configurations

. Windows migration from XP to 7

. Responsible for Cisco Phones Setups, voicemails and extensions in

Cisco Unified CM Administration

. Ensured that new users were equipped with the appropriate technical

devices and support

. Provided support in performing analyses, testing, imaging, and updates

of computer and hardware systems

. Diagnosed and solved recurring hardware and software faults to

complete work efficiently and on time/within proper time limits

Account Executive

8/2007 - 12/2009

Pitney Bowes,

Duluth,

GA

. Provided product demos and software training for clients: Installed

equipment and provided technical support

. Responsible for building and maintaining client relationships on

multiple accounts including UPS, AirTran, Six Flags, Kellogg Bakery

Account Executive

3/2002 - 8/2007

Bally Total Fitness,

Alpharetta, GA

. Achieved or exceeded sales, renewal and ancillary goals of corporate

accounts participating in the Bally Corporate Wellness Programs

Order Manager

3/1999 - 2/2002

Nortel Networks,

Alpharetta, GA

. Responsible for the overall billing and collections for clients such

as MCI, Cox Communications, Quest, Sprint, ITC DeltaCom, and AT&T;

successfully managed accounts billing over $200 million annually

. Reduced customer-disputed receivables from $1.2 million to under $350

thousand dollars for orders dating back to 1997

. Trained, coached and evaluated core team members in the transition of

BaaN to SAP

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