Customer Service Manager

**** ***** ******** ** **, Conyers, GA *****•208-***-****•*******@*****.***

Andrew Boyea

Experience

*/** - *******

Plumchoice Inc Lowell, MA

Telecommute from

GA

Operations Manager/Service Delivery Manager

Maintain all contractual KPI’s

Handle day to day operations with 4-8 direct and ~120 indirect reports

Conduct employee training, performance reviews and administrative actions

Maintain a workforce in multiple geographical locations

• Track and analyze trends in Support Technician Team requests and develop workflow

changes

Work with clients to ensure proper actions are taken to resolve any issues

10/07-2/08

Independent Consulting Jerome,ID

Consultant

Work with clients to ensure proper office integration with transportation logistics/brokerage

software (Brokers plus and Truckmasters)

Make recommendations for and implement office system upgrades

Ensure proper testing and implementation of all software upgrades

Remotely manage SBS servers

2/02-10/07

Dell Inc Twin Falls, Id

Network Operating Systems Analyst

Support Server Clients with Active Directory, Backup, Storage, Security, Email, OS and

third-party software applications support

Work Directly with software manufacturers to resolve client issue (Microsoft, Red Hat,

SuSe, ect)

Received training from software vendors (Symantec, Commvault, Microsoft, Red Hat, etc.)

for support information and pathways of issue resolution

4/94-10/01

Brown’s Amusements Mesa, Az

Assistant General Manager

Maintain Contracts

Customer Service over sight

Financial reporting and planning

Day to day operations forecasting and implantation of plans

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