High School Sales
Resume:
Katherine Henderson
Dallas, TX 75210
**********@*****.***
OBJECTIVE:
Seeking a position as a Payroll Analyst with a company that can employ and build upon my diverse skills in a highly exigent environment which allows for growth and development at both ends.
EXPERIENCE:
Northrop Grumman Corporation, Irving, TX July 2011-June 2014
Payroll Specialist
Responsible for processing bi-weekly, multi-state payrolls adhering to payroll deadlines and following federal, state and local regulations. Review and process garnishments pursuant to court orders, working closely with agencies, employees and vendors. Perform routine data entry for direct deposits, taxes, general deductions, special pays or benefits, and pay data and maintains employee information in Peoplesoft/HRIS systems. Generates and reviews various audit reports each pay period. Utilize Concur system for expense reporting. Process system interfaces, transmissions, & imports on a rotating basis each pay period.
Modis, Hotels.com/Expedia, Dallas, TX May 2011-September 2011
Lodging Support Representative
Troubleshoot Expedia virtual cards when the payments decline for the hotels. Speak directly with Wright Express Financial Services to reverse charges and/or reset decline attempts. Respond to a high volume of telephone inquiries to book travel reservations. Utilize selling techniques to meet revenue and conversion goals. Identifying sales opportunities that fit customers' travel needs. Interact with multiple online systems while speaking with hotel vendors. Meet sales quotas and service objectives in a fast paced call center environment. Provide resolution to any billing inquiries and if not then escalate to tier II team for further investigation.
TXU Energy, Irving, TX November 2008- June 2010
Senior Customer Care Representative- Construction & Apartment Services
Handling builder related issues including scheduling temporary/ permanent electric service, creating premises in SAP system, submitting temporary disconnects and reconnects, and issuing underground requests for all surrounding Transmission Distribution Service Providers within the state of Texas. Provide inquiries of service and establish new service and disconnect services with landlords and property management. Taking payments using debit/credit cards and check by phone, answering billing and payment inquiries.
EDUCATION:
North Mesquite High School, Mesquite, TX August 2002-May 2005
Obtained high school diploma within 3 years
References: UPON REQUEST
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