T AREK CHAHBAR

*** ********** ** *, ******, ON, N6K 2X9 Phone: 519-***-**** aceq8u@r.postjobfree.com

Objective

To gain a permanent position where my previous IT and customer service experience can

enable me to make a positive contribute to the company

Skills and Achievements

Excellent English writing, editing and proof reading skills

High comfort level for contacting external sources directly

Effective interpersonal and social skills

Teamwork and cooperation skills with exceptional organizational and a nalytical competence

Information Seeker; persistency to obtain credible information and exceed challenging projects and

developments

Technical Experience

Proficiency in Microsoft Office environment (Word, Outlook, PowerPoint, Excel and Access)

Experience with Magic, Remedy, Footprints (Help Desk Software)

SCCM 2007, 2012

Linux ( Basic)

Java ( Basic)

Lab View Equipment and software

Technical Writing

Circuit Design and Analysis

Knowledge of Telecommunications Principles

Blackberry, IPhone, Android devices Troubleshooting

Work Experience:

Compugen Inc – Union Gas- Chatham, ON May 2013- Preset

IT Support Analyst

Providing IT 2nd & 3rd level IT supports to Union Gas and Spectra Energy clients.

Providing IT support to different department (HR, Finance, call centers, Engineering, field

technician)

Deploying and troubleshooting software for different departments.

Updating and editing technical documents related to troubleshooting steps and software

deployment

Provides instruction and explanations on computer software and hardware use, features,

limitations, configuration and risks to clie nts over the phone or in person

Working with 3rd parties in getting related to software and hardware devices.

following diagrams and written instructions to repair a fault or set up a system

testing and evaluating new technology

Performing trail testing and recording on new software and equipment

Tarek Chahbar Résumé Page 1

Compu- Home/ Home Business- Ottawa, ON Dec 2013-May 2013

IT Support Analyst

Providing on-site IT support to residential clients

E-mail set up and maintained

Connectivity issues corrected

WiFi and wired home networks set up and optimized.

Complete assessment of security needs against viruses, spam, spyware, malware, and

phishing threats

Repair, update, upgrade, or replace hardware equipment

Operating system optimization, upgrades, and reinstallation

Data backup solutions arranged

Government of Canada- Co-op- Ottawa, ON May 2012-Dec 2012

DND- Department of National Defence (Headquarters)

Technical Support Officer

Provides first or second level client technical support on local and wide area networks at

multiple local and/or remote sites

Physically installs, maintains, supports, repairs, disposes of and provid es protection and

custody of hardware components, software, and data

Install & troubleshoot PKi readers

Provides instruction and explanations on computer software and hardware use, features,

limitations, configuration and risks to clients over the phone o r in person.

Provides technical advice and guidance to management and clients to support decisions with

respect to trends and new technology products

Provides information on problems, assessments and resolution to supervisors in order for

them to respond to inquiries, and reports recurring problems or trends to senior staff

Activate, transfer return & troubleshoot Blackberry

Submit work orders for receiving new IT equipment

Government of Canada ‘Co-op’ - Ottawa, ON May 2011-Sep2012

HRSDC- Department of Human Resources & Skills Development

IT provision/IT On-site Support

Ensure that clients have no problems w ith electronic equipment they use (computers,

printers, scanners

Perform Hardware trouble shooting

Provide on-site technical support to clients

Prepare electronic equipment and ensure they’re up to date and send them to technicians

Re-Image computers ( PC’s, laptops)

Software Installation

Preparing orders received by technicians or other gover nment building and mailing them

Tarek Chahbar Résumé Page 2

Sept 2011- May 2012

RW & CO- Ottawa, Ontario

Retail Fashion Consultant and Sales

Assisting customers in choosing products that best fit their needs in a friendly and

approachable manner

Stocking shelves, counters, racks and tables.

Setting up advertising displays

Stamping, marking, and tagging items

Obtaining merchandise requested by customers

Scanning customer purchases, offering gift receipts and conducting returns or exchanges

Certificates:

Currently in the process of finishing the following certificates:

HP certificate,

A+

Lexmark Printers support certificate.

VOLUNTEER

Lebanese- Canadian Organization ( social non-profit organization)- London, ON

Syrian Student Association (Social non-profit organization)- Ottawa, ON

Interest & Hobbies:

Reading

Sports (Soccer, basketball, swimming)

Music

Languages:

English

Arabic

Academic Education

Algonquin College, Ottawa, ON

2012

Wireless/Mobility & Telecommunication Engineering Technician

References

Available upon request

Tarek Chahbar Résumé Page 3

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