Project Manager Customer Service

Christopher E. Jenkins

*** ****** ******, ***. 3-617-***-****

Brooklyn, NY 11216 *******@*****.***

profile

Operational/Facilities/Business Continuity/ Construction management professional with a 15 year track record of executing highly visible organizational best practices, streamlining initiatives, process improvements, productivity plans, Facilities Management oversight and expense reducing strategies for major companies such as Family Dollar-sub contractor, ADP, NY Times and The Gap. Entrusted with providing Facilities and Operational oversight of over 6 million square feet of combined facility space, managed multiple commercial construction projects and possessing superior analytical planning and leadership skills.

Core competencies/areas of expertise include:

* Operations Management

* Strategic & Tactical Planning

* Business Continuity/ Disaster Recovery

* Facilities Planning

* Supply Chain & Logistics

* Construction Project Management

* P&L Analysis

* IT System Integration

* Distribution

* Contract Management

Professional Experience

TileMaxx Inc-Family Dollar- sub contractor, Baltimore, Maryland 2012-present

Project Manager-Commercial Construction

Generating project timelines and identifying deliverables, task owners, while devising and executing owner contract and subcontractors according to scope, directing the work of each trade according to owner and architect requirements.

* Created control estimates for projects upon being awarded, developed and communicated budget information and payment distinctions.

* Mentoring and managing project engineers and trades through the life of the project, quickly and professionally resolving all issues that arise on project jobsite or office assuming responsibility and mobilized appropriate parties to action.

* Oversaw Superintendant and punch list items to subcontractors ensuring completion of all trades final inspections according to project schedule and owner deadlines, communication and monitoring owner payments and compensation of subcontractors, and receipt of lien waver. Implemented project closeout checklist turning over possession and all certified manuals and drawings.

ADP (AUTOMATIC DATA PROCESSING) (HR/Payroll Industry), Roseland, New Jersey 2010-2012

Operations/Strategy Project Manager-Dept. of Corporate Facilities and Real Estate

Worked in operational role in analyzing ADP domestic operations Business Continuity Plan for facilities retained expense projects including capital projects, food service, supplies, and equipment. Worked with external clients, CB Richard Ellis, Sodexo, Aramark, and IBM. Assessed and unearthed areas of opportunity for recurring annual savings within owned/leased facilities, liaison for activities involving the configuration and readiness of the offsite workplace recovery locations.

* Streamlined processes to facilitate data mining and reduce process gaps. Forged strategic partnerships with core ADP facilities vendors and developed approved ADP shared strategies and processes for implementation into Business Continuity document

* Launched cost-containment programs to improve facility utilization maintain service levels and support budgeting initiatives for current and future facilities projects.

* Developed and performed financial review of case documentation and expense tracking of CFM Retained budgets and operating plans. Instituted new methods and processes to facilitate preparation of financial analysis and variance reports.

* Created roadmap to R+1 program to ensure operational and financial stability during BCP event.

* Uncovered cost savings of $1.5M within the five year strategic plan, by eliminating unwarranted redundancies.

DAVID ALLEN LOGISTICS INC. Elmwood Park, New Jersey 2009-2010

Operations/Logistics Project Manager

Managed the defining, documenting, testing, and implementation of complete Business Continuity Plans and participated in all activities concerning those plans inclusive of the annual review, audit of those plans and provided operational/logistics leadership for 90,000 square foot distribution facility.

Acted as the liaison between the vendors, IT and end user areas, as it pertains, to the disaster recovery and business unit recovery planning process.

* Increased revenue by $300,000 by providing operational support to clients including: Marcel Paper, Cressida Associates, Prancing Leopard Organics and the U.S. Government.

* Developed the following strategies/tactical executions for David Allen and external companies.

* Procedures for ERP, DRP and maintenance management software implementation; creation of best practices for management of facilities.

* Distribution strategies for operations; execution of ISO standards, documentation and follow-up throughout entire supply chain.

* Business Continuity plans for clients. Documentation retention control for all locations.

* Streamlining international communications/operations departments by outsourcing non-critical roles and expenses (savings of $200K) and managing wireless implementation of warehouse footprint.

NEW YORK TIMES COMPANY, New York, NY 2007-2008

Business Continuity Planning Professional/Project Manager

Managed daily facilities operations ($8 million budget) Business Continuity ($10 million budget) at 6 of the NY Times premier shared services locations throughout New York, Boston and Times Square (class A property) including Building Operations, Security, Capital Construction Projects, Utilities, Supply Chain/ Manufacturing Recovery Plans.

* Evaluated the current Business Continuity program and its resilience strategies to verify recovery objectives were sufficient to recover key organizational requirements throughout New York portfolio.

* Facilitated the Business Continuity Management testing program. Worked with News Room, I.T, Manufacturing, Distribution, and Executive Management to understand test objectives, scope and lead the execution of the test.

* Revamped executive emergency management responses using the ICS system structure, combining Disaster Recovery programs from the different internal business entities and Implemented newsroom, manufacturing, and distribution emergency management procedures for deployment of property, equipment and NYT personnel to backup sites in LI- Boston to ensure employee safety.

* Oversaw construction of four backup sites and I.T protocol infrastructure helping to assess the business continuity implications of technological and organizational change during event.

* Maintained multiple budgets’s in and around the Business Continuity space, drove business continuity programs through training, and information sessions across multiple teams and disciplines while maintaining audit readiness.

* Successfully transitioned NYT headquarters into its new world headquarters and decommissioned 500k square feet New Jersey production facilities that required managing dozens of external vendors (liquidated $10-15M of property/equipment).

PARIGI GROUP LTD, New York, NY 2006-2007

Logistics Director

Led team of managers for, procurement, manufacturing, product development, transportation, warehousing, and financial reporting. Developed matrix based strategies to reduce the impact of delays and expedite the partial then full recovery to the supply chain, developing ICS/ISO documentation and modified production and distribution strategies.

* Gained ownership and executive buy in, for the designing of alternative recovery strategies, conducting business impact analysis, developing and maintaining business continuity plans, and leading plan exercises for key business functions throughout the organization.

* Oversaw construction of Parigi showroom and HQ, coordinated 375 internal employee moves, and developed space planning future growth strategies.

* Provided management oversight of enterprise-wide business continuity program’s budget to ensure limited business interruption to critical business processes and overall financial stress testing.

* Reduced lead times of overseas manufacturing by installing updated oversight and new QC performance matrix, increasing annual sales across all divisions by $24M.

GAP INC., Massachusetts 2000-2006

Logistics Training Supervisor (District Liaison for Strategic Planning/Merchandising) - Old Navy

Facilitated and instituted performance metrics for training initiatives for improving merchandise processing performance. Provided leadership to managers on budget, staffing and placement strategies to maintain a balanced workload by continuing assessing and reassigning personnel and product placement to achieve optimal performance.

Multi-Location Inventory Manager-Gap Inc. (Flagship)

Managed 15 supervisors/90 inventory associates in 5 high volume Flagship locations with $600K labor budget and $56M of inventory receipts monthly. Directly contributed to cost savings throughout Flagship division.

* Developed matrix for inbound logistics and fulfillment from central distribution center. Ensured coordinated receipts were consistent with labor and workflow optimization.

* Generated higher ROI, faster order processing, more accurate inventory control, proper timely release of goods decrease of storage, merchandise handling and 160 labor hours through JIT principals.

* Reduced errors from 25% to less than 10% (best in region) by creating a simplified tracking system in managing multiple offsite storeroom locations.

Inventory Manager-Banana Republic (Flagship)

Facilitated operations of new store completion and recognition of having the highest inventory turn with fewest stock-outs in a two-year period.

* Assisted with ergonomic design of multiple merchandise showrooms to improve workflow during phased construction.

* Decreased labor budget from $1M to $800K; developed inventory process rating matrix, maintained on-time new product roll out and achieved highest customer service rating, company benchmark.

PRIOR EXPERIENCES

Inventory/Operations Audit Manager JCREW, Boston, MA 1998-2000

Operations Manager, Express Clothing Limited, Cambridge, MA 1997-1998

Consultant, Ann Taylor, Boston, MA 1997-1998

EDUCATION

Northeastern University, Boston, MA

TECHNICAL SKILLS

CAD, MS Office Suite, MS Visio, MS Project, Map Info, Software Solution ERP system (propriety), CAPS-Transportation & Supply Chain Designer, Proprietary to Apparel Business Systems, Distribution Resource Planning Tool, Maintenance Management Software

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