Customer Service

Lakeila Jaudon

**** ******* **** *** ***

Warrensville, Ohio 44128

**************@*****.*** 216-***-****

key skills

Four plus years of collection and customer service experience

highly skilled in collecting on past due customer accounts

knowledge of fair debt collection laws

Work Experience

March 2010- Present

Montgomery lynch and associates

Beachwood,Ohio 44122

Collection Supervisor/Collector

Initiate all collection activities(telephone calls and letters)

monitor and collect on past due amounts

answer customer inquiries about account status

train new and current collectors

negotiate payment arrangements on past owing accounts

Sept 2008- Jan 2010

Transworld Systems

Valley View,Ohio 44125

Collector

Collected on past due account

negotiated payment arrangements on outstanding amounts

May 2006- Sep2008

Home Depot

Euclid,Ohio 44117

Head Cashier

expediting customers through the store's registers

ensuring the efficient operation of the cashier team and front-end operations

influencing and supporting the Cashierteam

assisting the supervision and training of Cashiers

taking over Cashier duties as needed and maintenance duties

support cashier development and accuracy by utilizing various tools.

Education

high school Diploma

1997 to 2001

Special skills

Excellent attention to detail

Good communication and customer service skills

Outstanding skills in relationship building

Extreme problem solving customer service skills

Contact this candidate