Technical Support Active Directory

Mark Licciardi

Phone: 281-***-**** Email: **********@****.***

Information Technology System Administrator

Proven Technical Expertise

Solutions-oriented and resourceful with highly developed problem solving

skills and a proven record of delivering simultaneous mission-critical

projects on time.

One of my greatest strengths is the ability to efficiently coordinate

multiple tasks and projects. I am detailed-oriented and constantly aware of

the importance of the completion of project tasks.

I enjoy new experiences and utilizing my skills in problem-solving to meet

deadlines and expectations.

IT Strategic Planning / Business Solutions / Team Leadership /

Vendor Relations

Professional Experience

February 2014 - March 2014: GL Noble Denton Group (DNV GL)

Systems Administrator

Contracted to get all Servers backed up in a large environment where the

backups were not up to standard. I accomplished this using Symantec Backup

Exec.

Responsibilities:

. Manage and creating backups schedules for over 300 Servers

Key Projects & Achievements:

. Identify all servers in all domains.

. Designed a backup schedule for the servers that required a backup.

. Backed up servers to tape drives and network attached storage (NAS).

June 2012 - January 2014: Cathexis Oil & Gas

Systems Administrator

Recruited by a startup private equity firm (securities, Oil & Gas and Real

Estate) to assist the build of a flexible and scalable IT organization.

Created a solid foundation for growth by adhering to best practices for

information management systems. The firm includes 80 desktops in 3

locations in Texas and Louisiana.

Key Projects & Achievements:

. Assisted from design to completion the core infrastructure to enable

rapid company growth. Technologies implemented included VMware, HP

switching, Nimble SAN's and SharePoint.

. Repair poor implementation of Bolo accounting system and DocVue

accounting document management system.

. Created a website asset tracking system.

. Managed corporate website.

Responsibilities:

. Installed and managed Oil and Gas Software: Aries, SMT, Hampson Russell,

Owl and Geographix

. Managed Backups with Symantec Backup Exec

. Installed and manages Accounting Software: Bolo and DocVue

. Analyze, troubleshoot and maintain all corporate computer systems

. Supported 80+ users

. Windows Server 2008 and 2012, Active Directory, DNS and DHCP

. Remote Desktop Server 2008, Application installation and user support

. Hardware installations (i.e., Memory, Hard Drives and Motherboards)

. Microsoft Operating Systems installation and support (i.e., Windows 7 -

8.1, Server 2008 - 2012)

. Install and manage VMware ESXI Server

. Install and manage Storage Area Network (Nimble)

. Management responsibilities included maintaining inventory and support of

all on/off-site technical equipment (including all warranties)

. Provided technical support for network security

April 2006 - December 2010: Mariner Energy, Inc.

Systems Analyst

Hired on to install and manage server and desktop applications for 300+

users.

Optimize and maintain the infrastructure to make sure production is running

smoothly by building and upgrading windows servers and users desktops.

Key Projects & Achievements:

. Lowered the total cost of ownership and increased business agility by

implementing IBM Blade servers and installing VMware creating new

virtual servers and converting the physical servers to virtual servers

for a more reliable infrastructure.

. Reviewing computer hardware and software to maintain optimal

production.

. Designed and manages the corporate website

Responsibilities:

. Installed and managed Oil and Gas Software: Aries, Owl and Geographix

. Analyze, troubleshoot and maintain all corporate computer systems

. Supported 300+ users

. Windows 2000 - 2003, Active Directory

. Terminal Server Application installation and user support

. Citrix Application installation and user support

. Hardware installations (i.e., Memory, Hard Drives and Motherboards)

. Microsoft Operating Systems installation and support (i.e., Windows 2000,

XP, Vista, 7, Server 2003 and Server 2008)

. Install and manage VMware ESX Server

. Install and manage Storage Area Network (SAN)

. Recovery of computer data

. Website design and support

. Management responsibilities included maintaining inventory and support

of all on/off-site technical equipment (including all warranties)

. Provided technical support for network security

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