Quality Engineer

SASAN SALEH NASSAB

Proficient in managing the Quality and continuous improvement operations

across multiple facility manufacturing and call center organizations. Six

Sigma Green Belt trained offering six years of experience in quality

engineering, lean, and product/process design. Deliver quality controls and

enhancements to proactively address problems and improve product quality,

process flow, customer satisfaction, and bottom-line results.

Skills & Expertise

QUALITY

. Six Sigma & ISO Leadership

. Lean Quality Tools (FMEA, RCA, CAPA, Pareto Charts, Control Plans,

Pivot Tables, Fishbone Diagrams, Six Sigma, SQC, 5S, 8D Methodology)

. Geometric Dimensioning and Tolerancing (GD&T)

. Military and Space contracts, IPC-A-610 standards

. Document Management, Process Development & Improvement

. Scrap reduction & Output increase

. Statistical Process Controls (SPC)

. Quality Auditing

. AutoCAD, MS Office, MS Project, MS SharePoint

PERSONAL

. Excellent Language skills; Mathematical Skills; Reasoning Ability;

Project and time management skills; Interpersonal Skills and Self-

driven; Multi-lingual (English, Persian/Farsi, Arabic)

Professional Experience

QUALITY ENGINEERING

INCHARGE DEBT SOLUTIONS - Orlando, FL

Call Center for Credit Counseling

Quality Engineer

December 2009 - Present

Responsibilities:

. Manage the organization-wide Quality Management System, including

CAPA, Audit Management System, and Document Management System

. Data analysis, summarization, and reporting KPIs to management

. Audit for compliance to the QS/ISO 9001:2008 Quality Management System

and Counsel on Accreditation (COA) standards

. Financial and IT security audits, including compliance to NACHA Rules

and Regulations

. Develop quarterly reports for the Board of Trustees on

internal/external audits and organizational risks

. Develop annual organizational risk assessment charts for Senior

Management and Board of Trustees

. Analyze business processes in order to identify quality problem areas,

sources of risks, and associated failure costs

. Recommend and initiate corrective and preventive control measures

. Act as a partner with process owners to determine the source of

concerns and ensure timely remedial action is taken

. Prepare process procedures and reports of quality trends, action item

status, audit results, and other performance measures

. Establish quality requirements for processes and services

. Participate in the planning of, and/or lead activities that further

develop and maintain Quality practices and standards for the

organization

Quality Initiatives and Results:

. Led ISO and COA recertification efforts multiple times which were all

granted on first attempt

. Conducted and led Lean and other CI projects: Reduced 20 hours per

week in the call center payment processes; Increased efficiency up to

50% in administration and document processing. These projects were

completed with no capital spent

. Developed Scorecards for the entire organization workforce performance

measurements

MTRONPTI - Orlando, FL

Designer and Manufacturer of crystal oscillators, TCXOs, VCXOs, crystal and

LC filters, and frequency control products

Quality Engineer

January 2008 - September 2009

. Conducted product failure analysis

. Conducted process mapping and time/capability studies to improve

throughput and eliminate bottlenecks and ensure adherence to customer

requirements

. RMA. Wrote failure analysis report to closure

. Quality line support linking manufacturing and design engineering and

production personnel to drive concrete corrective/preventive actions

and implement quality systems

. Engaged with customers and suppliers on quality issues

. Managed Line audits

. Assisted manufacturing engineers with setting-up control plans and

FMEA

. Led continuous improvement teams as a statistical data resource and

quality tools consultant

. Reviewed space and military contracts

. Converted customer requirements to internal requirements during

initial product launch stages

. Utilized customer drawings and BOMs to create work instructions and

facilitate new product introduction

. Developed solutions for materials, tooling, and process flow

. Provided engineering guidance to Purchasing, Engineers, Technicians,

and QA Personnel

. Statistical analysis

. Developed, implemented, and controlled work instructions and

procedures

INDUSTRIAL ENGINEERING

JABIL CIRCUITS, INC. - St. Petersburg, FL

OEM providing electronics manufacturing services

Industrial Engineer (Contract)

May 2006 - December 2006

. Production/Assembly line lay out for efficiency and quality.

. Managed workflow and process optimization.

. Developed estimated motion and time studies to support Incoming and

Outgoing Dock and Inspection.

MORTON PLANT HOSPITAL - Safety Harbor, FL

Industrial Engineer (Contract)

August 2004 - May 2005

. Reduced Average Inpatient length of stay by 45% using statistical

measures to analyze the turnaround times for imaging center patients

and identified the processes that have the greatest impact on

turnaround times

. Developed estimated motion/time studies and analyzed through Six Sigma

methodologies to improve quality in patient service

. Analyzed work processes and provided ergonomic solutions

MAHNANOOSH BOTTLING COMPANY - Ahvaz, Iran

Producer of non-alcoholic beverages

Project Manager

September 1997 - August 2000

. Managed 25 employees; Coordinated ongoing projects from beginning to

end; Supervised plant construction; Independently interfaced with

clients and co-workers; Identified opportunities for improvement and

made constructive suggestions for change; Motivated team to work

together in the most efficient manner; Evaluated and identified each

member's strongest skills and utilized them to their fullest

potentials.

Education & Credentials

UNIVERSITY OF SOUTH FLORIDA - Tampa, FL

M.S. Engineering Management, May 2007

B.S. Industrial & Management Systems Engineering, May 2007

Relevant Courses: Project Management, Six Sigma, Statistical Quality

Control, Design of Experiments, Operations Research, Work Analysis,

Simulation, Managerial Cost, TQM, Facilities Design, Engineering Mgmt

Policy and Strategy, Production Control, Tech & Finance, Mgmt Of

Technological Change, Benchmarking, ISO 9000/14000, Work Design /

Productivity Engineering, Human Factors, Design Control for Medical

Devices.

. Certified Total Quality Management (CTQM) - May 2007

. Certified Technology Management (CTM) - May 2007

. Six Sigma Green Belt (SSGB) Training - May 2007

. Business Process Mapping (BPM) Training - October 2008

. ISO 9001:2008 Lead Auditor Training- June 2009

Trainings: MISTI Cloud Security Alliance Congress, MISTI InfoSec World

Conference & Expo, MISI Audit World Conference, MISTI Super Strategies

Conference & Expo

Memberships: American Society for Quality (ASQ) - Since 2007

Institute of Industrial Engineers (IIE) - Since 2004

AZAD UNIVERSITY - Abadan, Iran

B.A. Translation & Linguistics, July 1997

LINKEDIN PROFILE

http://www.linkedin.com/pub/sasan-saleh-nassab/7/285/603

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