Sales Customer Service
Resume:
TASHA COX-PALENIK
***** ******* *** *****, ******, Texas 77373 H: 303-***-**** C: 303- 552-4682 *********@*****.***
PROFESSIONAL SUMMARY
Professional Summary With almost fifteen years of professional experience I have developed a wide set of skills
that are versatile and refined. My success has come from building customer based solutions and developing strong
client relationships. Attention to detail, efficiency and my ability to learn quickly in fast paced environments have
allowed me to excel in everything that I do. I am confident that my character, personality, and experience would
make a valuable addition to your team, and look forward to further discussing my experience with you in person.
SKILLS
People-oriented, goal-oriented, cash handling and management, excellent work ethic, fast learner, leader, MS
windows proficient, creative problem solver, trusted key holder, shipping and receiving, professional multi-line phone
talent, POS systems expert and medical terminology knowledge.
Exceptional interpersonal communication Conflict resolution
l l
Effective leader Customer service-oriented
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Staff training/development Efficient multi-tasker
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Employee scheduling Organized
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Consistently meet goals Deadline- oriented
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Social media knowledge
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WORK HISTORY
Receptionist/ Assistant
Secure Global Logistics - Houston, TX
l This is a position with many different hats. 10/2013 - Current
l Some of my daily tasks include; Oversee daily office operations for staff of 25 employees.
l Compose and draft outgoing correspondence and reports for managers.
l Oversee inventory and office supply purchases.
l Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
l Create and supply sales documents Overall I have simplified the supply ordering and assisted the expediting
department with their workload, resulting in more efficiency and productivity.
Assistant Manager
Verizon Wireless - TX
l During this time I developed greatly in my career. 01/2012 - 05/2013
l I learned many different aspects of business and management that can be applied anywhere.
l I learned how to manage and motivate a team and developed employees into leaders, one of my biggest
accomplishments.
l Trained, coached and mentored staff to ensure smooth adoption of new program.
l Implemented innovative programs to increase employee loyalty and reduce turnover.
l Created new revenue streams through workshops on a weekly basis.
l Developed and rolled out new policies.
l Conducted inventory and audits on a regular basis.
Retail Sales Representative
Verizon Wireless - Westminster, CO
l With a background of sales I really excelled in this position. 10/2006 - 12/2011
l I was consistently being recognized for top sales, and leadership.
l All of my sales here were solution based, my duties and accomplishments included; Helped customers with
questions, problems and complaints in person and via telephone.
l Developed positive customer relationships through friendly greetings and excellent service.
l Trained and served as a peer coach for new sales associates.
l Consistently hit and exceeded sales goals by 20%.
l Winners Circle 2008,2010,2012.
Assistant Manager/ Counselor
LA WeightLoss - Westminster, CO
l Set and achieved weekly sale goals 05/2003 - 10/2006
l Assisted in scheduling staff
l Counseled clients through weight loss progress
l Oversaw office and all operation procedures
l Maintained accurate inventory and maintain working stock.
l Motivated and mentored team of six
EDUCATION
Associates Degree : Business/ Communication
Front Range Community College - Westminster, CO
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