Customer Service Management
Resume:
Kimberly Graham
***A Plantation Blvd.
Sikeston, MO 63801
********@*****.***
Seeking a position in a field where I can use my Dispatch, Logistics and Customer Service Experience to be an Asset for
your company.
Work Experience
Dispatcher - Republic Services Dexter, MO
February 2013 to Present
With minimum supervision, my role coordinates the utilization of trucks, drivers, and containers in order to create capacity and maximize
productivity. Courteously interacts with customers, drivers and/or the general public. I Update, prepare, and dispense the daily route
schedules.
Shipping/Receiving Clerk - Safety Coordinator
Old Castle Lawn & Garden - Midwest Sikeston, MO
November 2011 to February 2013
Making sure all completed orders leave the facility on time to the correct destination. I handle all administrative duties; handle all payroll
for our location, safety management & reporting, Customer satisfaction/Problem resolution, new employee training.
CSR/OS&D Department
Dayton Freight lines, Inc. Sikeston, MO
February 2011 to November 2011
I handle service situations and requests, provide rate quotes, provide P.O.D and B.O.L copies upon request. Secures deliver and pickup
appointments for our drivers. Take care of all of the overages, shortages and damaged freight.
On-Site Liaison/Dispatcher
CRST Logistics New Madrid, MO
December 2008 to September 2010
Handle all areas of operations for the CRST Logistics Acct. On-site liaison for Noranda Aluminum. Dispatching trucks, Updating loads
with up to date information, track and trace loads from pick up to Delivery.
Logistics Coordinator III/CRS
National Logistics Management Detroit, MI
September 2005 to December 2007
Handled all Routing and Awarding, Parts Analyst, and the track and trace of Shipments from p/u to delivery, also Customer Service
Shipping Clerk
Cold Heading Shipping Company Warren, MI
June 1995 to October 2002
Handled all incoming/outgoing paperwork for drivers p/u freight, Trained new hires, Scanned freight out on the warehouse floor for
Shipping, Checked and input warehouse inventory
Education
General Studies
Detroit Business Institute -
Detroit, MI
Additional Information
Over 12 Years Logistics Experience, 12 years Customer Service Experience, proficient in all Microsoft office programs, Excel and all
Payroll programs associated with Microsoft XP., AS400, Lawson.
Contact this candidate