Customer Service Representative

LISA RUDOLF

One Independence Court Apt ***

Hoboken, NJ 07030

C: 908-***-****

****.******@*******.***

career profile

Creative and results-driven fashion industry E-Commerce Customer Service Manager

with a history of excellence in reducing customer complaint levels. Excels at

driving projects to on-time completion while optimizing client expectations and

relationships. Contributes creative ideas to marketing and social networking

efforts. Adept at managing staff and maintaining inventory control. Superior

organizational and communication skills that maximize company efficiency. AS400

/ Magento E-Commerce platform / Blue Cherry / Exact Target / Authorize.net /

Google checkout / Paypal.com / Google Analytics / MS Word / Outlook / Excel /

PowerPoint /RMS / SIM / Oracle

areas of strength and expertise

Website Process Expertise Third Party Communication Facebook/Pinterest

Customer Conflict Resolution Sales & Customer Service Magento Platform

Total Leather Care Social Networking

Marketing

Professional Experience

Benetton Trading USA, New York, NY 2013 to Present

E-Commerce Manager

Responsible for submitting seasonal buys of website merchandise through Colors

(order entry system)

Communicates with customers on day-to-day basis via email and telephone

Updating website graphics daily and creating promotions with coupon code and

shopping cart price rules

Prepares website selling report weekly using Google Analytics which is sent to

management along with best sellers

Working with retail planner to submit seasonal buys for women, men, and kids

retail stores

Communicates with retail stores on merchandise questions and stock availability

Using programs such as RMS, SIM, Oracle, and Magento on daily basis

Handles website photo shoots

Create "looks" on company Pinterest page

Responsible for submitting ecom to store transfers of merchandise in SIM with

the retail planner

Andrew Marc/G-III Apparel Group, New York, NY 2011 to Present

E-Commerce Customer Service Manager

Oversee all aspects of website process, from customer service policies to

expedited shipping. Understands warehouse processing in order to

effectively communicate with employees. Answers phone calls and responds to

customer service emails related to products offered on website.

Communicates with warehouse staff regarding rush orders, short shipped or

mis-shipped orders, and any other problems that may arise. Other duties

include:

. Creates coupon codes and updates inventory in the Magento platform.

. Handles all total leather care (TLC) concerns, including missing

buttons, lining repairs, broken zippers, leather tears.

. Communicates style issues with design and production.

. Investigates and resolves issues related to order shipments.

. Processes customer orders by phone.

. Communicates with licensees to ensure clients receive product on time.

. Assists in marketing and social media promotions.

. Processes refunds to customers after receiving credit memos from

warehouse.

. Prepares website selling report weekly which is sent to management.

. Communicates website issues with IT and web developers.

Key Accomplishments:

. Responsible for spearheading international integration of website to

reach international customers

Brand Resource & Alpha Garment, New York, NY 2010 to 2011

Sales Assistant / Customer Service

Improved clients' shopping experience by assisting customers and serving as

customer service representative for specialty stores. Strengthened

inventory control by updating daily shipping logs, tracking POs, submitting

POs, and communicating with other departments. Facilitated tradeshow

coordination/set-up by completing all projects on-time and on-budget.

Supported account executives/sales managers with multiple brands, including

payments and shipping, maintaining office supplies, making travel

arrangements, and assisting during market appointments. Other

responsibilities included:

. Processing E-Commerce orders and update inventory through Magento.

. Supplying email and phone support for website customers, including

product inquiries, order assistance, return processing, etc.

. Updating line sheets by adding pictures, style numbers, and prices.

. Managing distribution of samples through advertising agencies.

. Interviewing, training, and supervising seasonal interns.

Education and Training

Bachelor of Science, Marketing, University of Scranton, Scranton, PA

Recipient of Wegmans Scholarship; Member of Marketing / Business / Spanish

Clubs

Contact this candidate