Engineer Manager

Joseph Muhammad

**** ****** **., *******, ** ****4 404-***-****

**********.**@*****.***

Qualifications for IT Specialist

IT Specialist professional offers over Fifteen years of experience in

Desktop support and network administration and four years of designing and

implementing small business networks. Background also includes 5 years of

supporting telephone issues, including adds, moves, and voicemail changes.

Technical expertise include:

Lotus Notes Dell (Desktop/Laptops) Exchange Servers

VoIP (Cisco & Avaya) Digital Merchandising Microsoft Server 2003

Cisco Routers & Switches Install Windows XP Samsung Flat Screens

Areas of Strength

Wireless Networks Data Migration Network Administration

Network Management Imaging Systems Installation

Digital Content Network` System Support Printer Installation & Support

Highlighted Accomplishments

1. Delivered hardware and software system support for over 30 locations.

2. Experienced in installing and troubleshooting applications problems via

SMS

3. Implemented new incident reporting software to track all trouble

tickets.

4. Excellent technical knowledge of PC hardware, help desk administration,

systems access administration and troubleshooting.

5. Assisted in the data migration and conversion of 3 major financial

institutions.

6. Configured and installed digital content merchandising, to display

market-specific content on plasma and LCD screens.

1. Experience with installing/configuring MS-DOS, Microsoft Windows 95, 98,

ME, NT4.0 Workstation (and Server 4.0), 2000 (Server 2000),

XP Pro & Home Edition, and Vista.

2. Experience with network connectivity concepts (VPN, DNS, TCP/IP, and

some Routing)

3. Advanced knowledge of PC setup and installation (Compaq, IBM, Dell, and

other IBM-compatibles (Clones) as well as various peripherals

such as Modems (internal/external) NIC cards (Ethernet/PCMCIA), Sound

Cards, Memory, HDD (IDE/SCSI), FDD, Motherboards, CD-ROM/DVD-ROM/CD-RW

Drives, HP Printers/HP Scanners, PDA's (Blackberry and Palm

Pilots).Advanced knowledge of PC setup and installation (Compaq, IBM,

Dell, and other IBM-compatibles (Clones) as well as various peripherals

such as Modems (internal/external) NIC cards (Ethernet/PCMCIA), Sound

Cards, Memory, HDD (IDE/SCSI), FDD, Motherboards, CD-ROM/DVD-ROM/CD-RW

Drives, HP Printers/HP Scanners, PDA's (Blackberry and Palm Pilots).

Selected Responsibilities

1. Create and configure new users in a Lotus Notes and Outlook environment.

2. Working directly with vendors for maintenance support and pricing

information.

3. Adding PC's to Domain

1. Provide voice support, in the areas of VoIP installation, and ordering

of other voice related equipment.

1. Resolve all software, hardware, and network-related issues such as

setting up and maintaining remote user connection.

2. Upgrading HW/SW on workstations including new OS patches.

1. Assigned users' rights on a network, kept new servers on-line, and

installed and tested new desktop software.

3. Perform fault isolation and problem resolution on digital content

networks.

4. Saved company money by directing all telephone responsibilities, such as

adding new users, moving existing lines, and changing voicemail.

Career History

u

Field Tech IBM ( PNC

Bank ) 2004-2013

System Engineer B & J Computer Integrations

1998-2004

Corporate MIS Manager Babb International 1999-2001

LAN Administrator GE Capital 1998-1999

System Support Specialist Tek Systems 1997-1998

Technical Support Specialist Dekalb County School System 1996-1997

PC Technician IBM Customer Solution Center 1996

Education

2010 Samsung Flat Panel Certified CNA (Certified Netware

Administrator)

Samsung TEKnowledge

Dell Certified A+ Certified

Dell

TEKnowledge

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