Customer Service

Location:

Posted:

June 27, 2014

Rene Ortiz

Daly City, CA. ****4

*********@*****.***

Objective

To find stability in a friendly upbeat work environment. I have an outgoing personality with a can

do attitude.

Skills

Proficient in MS Office, Excel Quick leaner, Detail oriented

10 Key Data Entry, 55 wpm Problem solver, Ability to multi-task

Bilingual (Spanish/English) Outgoing personality

Work well under pressure Excellent verbal, written skills

Experience

2012-Current Picaboo Redwood City, CA

Customer/Technical Support

• Provide excellent customer service while on calls/emails/chat in a call center

environment. Assist in customer retention.

• Providing technical and billing assistance to both customer and fellow agents. Processing

refunds and returns. As well as process orders for customers.

• Zendesk and Snap’n Gage Chat Platform.

2006-2012 Fusion Contact Centers Santa Maria, CA

Technical Support Lead

• Provide excellent customer service while on calls in a call center environment. Provide

assistance to a team of 100+ agents in a call center.

• Providing technical assistance and recommendation to business networks.

• Providing assistance with customer billing issue.

2005-2006 Vocational Training Center Santa Maria, CA

Aide

• Work and supervise disabled adults.

• Teaching disabled adults life skills.

2004-2005 Costco Santa Maria, CA

Merchandiser/Stock

• Customer service, maintaining the floor, Stock & rotate food.

• Work with pallet jack and other warehouse equipment.

Education

1989-1993 Mountain View H.S. El Monte, CA

• High School Diploma, Drama Club, Graduated 3.5 GPA.

2007-2012 Alan Hancock College Santa Maria, CA

• Culinary Class