Manager Maintenance
Resume:
WILLIAM GORMAN
Rosedale, NY 11422
347-***-**** *********@***.***
Operations Management & Facility Management
Ambitious, motivated, success-oriented achiever whose specialty lies in
utilizing strong communication abilities complimented with exceptional
organizational and team building skills to bring about positive changes
that enhance company growth and market position for maximum success.
Professional Experience
Director of Operations and Facilities Ripley's Believe It or Not.
Times Square, New York, NY 2/2008 - present
Responsibilities
. Ensure proper staffing and training to deliver first class customer
service.
. Main point of contact for FDNY, NYPD, ECB, DOB and other outside
entities.
. Report to investors, corporate and landlord sales of admission,
retail, photo, guidebooks, outside ticketing, arcade results. Liaison
to the companies Controller and accountant.
. Totally and solely in charge of all building maintenance, security and
life safety daily functions. All museum build outs and gallery
renovations as well as additions.
. Work with maintenance, as well as Assistant Managers in ensuring all
aspects of the museum are in good working order. Totally in charge of
all outside yearly contracts and contractors for museum upkeep.
. Hire all staff and supervisors, Create bi-weekly schedules for
facility, cashiers, security, store staff, and management.
. Administer Paychex Payroll & Isgus Zeus thumb scan Time Clock systems
. Develop and update employee manual, forms, hand-outs, and staff
policies.
. Staff evaluations, reprimands and terminations.
. Establish, implement and update all procedures.
. Cash control/cash office, Admissions desk management.
. Set up and implement all safe cash handling procedures and supervised
all federal/NYS audits with controller.
. Budget/Accounts payroll management
. Banking/Contracts/Insurance/Worker's Comp/Payroll liaison
. Program and assign register security levels with RMS system
. Ensure and monitor daily safe count sheets, Credit card batching
. Oversee daily deposit and reconciliation procedures
. Dispute and follow up on charge-backs. Maintain armored car contracts.
. Conduct emergency/evacuation training for all staff. Adhere to all
OSHA regulations and training schedules.
. Maintain all service/inspection contracts for office and museum.
. Ensure cleanliness throughout the facility by way of a perfectly put
together preventive maintenance program.
. Oversee all aspects of daily museum operations, Security/Safety,
Oversee security contract, staff and scheduling.
Facility Manager Ripley's Believe It or Not. Times Square, New York, NY
11/2007- 2/2008 (promotion to operations)
. Administers and oversees day to day facilities functions. Coordinates
office maintenance services, such as furniture maintenance, painting,
office repairs, security, housekeeping, conference room and special
event hall management, equipment/supply purchasing and other facility
related duties. Trains and establish work schedules for direct
reports. Oversees the installation of all art work and build outs of
exhibits.
Facility Manager Museum Of Arts and Design, New York, NY
12/1992- 11/2007
Responsibilities
. Administers and oversees day to day facilities functions. Coordinates
office maintenance services, such as furniture maintenance, painting,
office repairs, security, housekeeping, conference room and special
event hall management, equipment/supply purchasing and other facility
related duties. Trains and establish work schedules for direct
reports. Oversees the installation of all art work and build outs o f
exhibits.
. Able to use all cleaning equipment and machines for daily maintenance
work. Hands on.
. Responsible for overall management of the facility and services
including formulation and implementation of budgets, policies, systems
and procedures to ensure an efficient and cost effective operation.
. Monitor and maintain heating, ventilation and air conditioning (HVAC),
lighting, security systems and all building operations. Totally
responsible for the fire command panel for executing fire drills and
emergencies.
. Oversees museums burglar and fire security systems, including
installation, maintenance and repair of all electrical and mechanical
security devices, cameras, motion detectors, keys, key logs, locks and
detection equipment and ensure all systems operate smoothly.
. Maintains statistics on stock levels, usage, and participates in
budget preparation in this area. Responsible for choosing vendor(s)
and evaluating supplies and services.
. Solely responsible for routine site, public space and gallery
maintenance and other duties as assigned.
. Responsible for supply inventory, ordering, receiving, checking and
submitting invoices for approval.
. Assist department heads in developing, writing, and updating
procedures and policies relating to facilities management and
operations.
. Serves as liaison with vendors and contractors to ensure they comply
with all federal, state and local building, engineering, fire, safety
and environmental codes.
. Assist in developing department budgets in a timely manner.
. Serves as back up manager to mailroom supervisor and security
personnel director.
. Responsible for the setup and break down of all in house parties,
outside events, public programs, lectures, catered events and
educational teachings.
. Daily opening and closing of entire museum, offices and store.
Accomplishments
. Developed and wrote fire safety plan for entire museum.
. Obtained public assembly and all permits for building through legal
procedures and extensive research with DOB, ECB, and NYFD.
. Developed and co-wrote Emergency Evacuation Procedures of staff and
art work for museum with registrar for New York City accreditation.
. Reduced expenditures by sourcing janitorial supplies for economical
benefit to museum.
OWNER/OPERATOR Jani-King Franchise Garden City, NY
2/1999- present
Responsibilities
. Administer day to day duties to staff of seven. Total maintenance of
three clients spaces as a franchisee.
. Contact person with clients on maintenance and business issues that
not handled by franchise.
Technical proficiencies / qualifications
. New York State Fire Dept. S-95 Con Maint/Suppression
Interior/Marina/FA systems Certificate of Fitness.
. New York State Fire Dept. F-03 Indoor Place of Assembly Safety
Personnel Certificate of Fitness.
. Red Cross CPR/AED certification
. Red Cross Adult and Child First Aid Certification
. Paychex Payroll systems 7.6
. Ticketmaster Vista 5.0 systems and Centaman POS systems
. Retail Management System RMS 2.0
. Nortel phone Systems
. VNC Viewer/ NVR Client remote security camera
. Valid NYS drivers license
. MS office ( word, excel, power point, outlook)
. Microsoft Windows 7 and XP premium
. Zeus thumb scan time clock system(biometrics)
Education and courses
. BOMI institute - Presently
Designation and certification of Facility Manager
. John Jay College - 1994, 1999, 2006 Fire and
Life safety- Fire Safety Director
. Julia Richman High school -1984 Academics
. Farmingdale University - 1992 BS Industrial
Engineering
. OSHA courses and seminars - ongoing Building and
staff safety
. CDI Career Development Institute- 1990 Computer technology and
Repair
Organizations
Fire Safety Directors Association- Member
NFPA-national Fire Protection Association- Member
IFMA- International Facility Managers Association- Member
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