Customer Service High School

KEN WHITE

*** ********* *****, *********, ** ****7 C: 202-***-****

*************@*******.***

Summary

Qualified Production Supervisor with 15 years of

manufacturing management experience,

including cross training and scheduling employees, ordering

parts, record keeping and

meeting all production deadlines.

Committed and motivated Administrative Assistant with

exceptional customer service and

decision making skills. Strong work ethic, professional

demeanor and great initiative.

Responsible Office Manager versed in mediating employee

conflict and running efficient daily

business operations.

Highlights

Experienced in production scheduling

Obj100

Knowledgeable of quality control

Chemical processing expertise standards

Obj101

Obj102

Purchasing ability Procurement

Obj103

specialist

Process certification Supply

management expertise

Obj104

Obj105

Compliance with GMPs Dedication to

product quality

Obj106

Obj107

Conditioning and quality procedure Accomplished in

seed processing

Obj108

Obj109

expertise

Obj110

Accomplishments

Planned, directed, coordinated and assigned manpower to

efficiently meet production

requirements.

Contributed to an annual 20% increase in productivity

through improvements in operations,

quality, safety and administration.

Supervised first shift operations and more than

125 production and assembly line staff.

Scheduling

Obj111

Facilitated onboarding of new employees by

scheduling training, answering questions

and processing paperwork.

Process Improvement

Obj112

Oversaw implementation of new phone system which

resulted in more cost effective

service.

Research

Obj113

Investigated any necessary information for proper

billing for insurance companies,

patients and DMEs such as proper billing codes.

Research

Obj114

Investigated and analyzed client complaints to identify

and resolve issues.

Multitasking

Obj115

Demonstrated proficiencies in telephone, e mail, fax

and front desk reception within

high volume environment.

Multitasking

Obj116

Demonstrated proficiencies in telephone, e mail, fax

and front desk reception within

high volume environment.

Customer Service

Obj117

Handled customers effectively by identifying needs,

quickly gaining trust, approaching

complex situations and resolving problems to

maximize efficiency.

Administration

Obj118

Performed administration tasks such as filing,

developing spreadsheets, faxing

reports, photocopying collateral and scanning

documents for inter departmental use.

Reporting

Obj119

Maintained status reports to provide management with

updated information for client

projects.

Training

Obj120

Successfully trained staff in all office systems and

databases, policies and procedures

while focusing on minimizing errors and generating

superior results.

Payroll Assistance

Obj121

Assisted with payroll preparation and entered data into

cumulative payroll document.

Planning

Obj122

Arranged, scheduled and coordinated all logistics and

travel itineraries for various

clients.

Employee Management

Obj123

Liaised with HR department to establish employee

benefits, training, payroll and

termination procedures.

Experience

Lead

M

ar

20

14

to

Cu

rre

nt

Spencer Gifts Distribution Center Charlotte, NC

Coordinated all department functions for team of

85 employees.

Maintained detailed administrative and procedural processes

to improve accuracy and

efficiency.

Verified and logged in deadlines for responding to daily

inquiries.

Supervised and trained new employees.

Created databases and spreadsheets to improve inventory

management and reporting

accuracy.

Standardized department filing system to increase efficiency.

Improved communication efficiency as primary liaison

between departments, clients and

vendors. Improved communication efficiency as primary

liaison between departments, clients

and vendors.

Increased meeting efficiency by developing meeting

agendas.

Directly supported facility manager in managing operation

work flow.

Handled and processed confidential employee information.

Maintained and organized master Resident Index and

information files in master database.

Equipment Training Supervisor

Se

p

20

13

to

Cu

rre

nt

Strataforce Charlotte, NC

Coordinated all department functions for team of

60 employees.

Maintained detailed administrative and procedural processes

to improve accuracy and

efficiency.

Verified and logged in deadlines for responding to daily

inquiries.

Coordinated meetings with other department managers and

served as main liaison between

area supervisors and associates.

Assisted in training supervisors and new associates.

Created databases and spreadsheets to improve inventory

management and reporting

accuracy.

Managed incoming and outgoing calls.

Scheduled and confirmed appointments for new associates.

Actively suggested operational improvements to enhance

quality, improve production times

and reduce costs.

Adjusted equipment if equipment malfunctioned.

Monitored equipment for quality and productivity.

Helped achieve company goals by supporting production

workers.

Maintained proper stock levels on a line.

Started machine operations by inserting control instructions

into control units.

Developed production tracking and quality control systems,

analyzing production, quality

control, maintenance and other operational reports, to detect

production problems.

Drafted a timescale for all jobs.

Hired and managed staff, overseeing any personnel

grievances.

Inspected finished products for quality and adherence to

customer specifications.

Education

High School Diploma

1983

Northwestern High School Hyattsville, MD, USA

Nursing

Florence Darlington Technical College Florence, SC, USA

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