Desktop Support

Dustin Jackson

Springs, CO, *****•719-***-****•**************@*****.***

Objective

To pursue a highly rewarding career, seeking for a job in a challenging and healthy work

environment where I can utilize my skills and knowledge efficiently for organizational growth.

Education

Pikes Peak Community College- Anticipated Graduation Date Spring/Summer 2015

Colorado Springs, CO

● In pursuit of an Degree majoring in Computer Information Systems with a minor in Networking.

● Academic Awards/Achievements: Began taking college classes as a sophomore in high school

Certifications:

● Leadership

● Organizational Behavior

● Intro to PC Applications (In Progress)

● PC Help Desk (In Progress)

● Computer Technician A+ (In Progress)

● Canon Certifications Includes: Service Support Tool, Navi Core Program Applied Technology

●

Technical Skills

● Active Directory

● TCP/IP

● Microsoft Windows 7

● Microsoft Windows Vista

● Microsoft Windows XP

● Mac OS

● Microsoft Office 2007 Suite Professional edition

● Microsoft Office Excel

● Microsoft Office PowerPoint

● Microsoft Office Word

● Data Entry

● iOS (Apple Cellphone Technology)

● Android

● Blackberry

● Troubleshooting issues with Printers, Cell Phones

● Adobe Photoshop

● Paint.net

Work History

All Copy Products & IT Services-Onsite Computer & Copier/Printer Technician

February- May 2014 (Contract)

● UCH (Colorado Springs Memorial Hospital)

● IT Technician to 500+ users and small clinics as well

● Perform IP Configurations on a variety of printers and scanners

● Customer Service

● Build and Set up printers to the customers desired specifications

● Provided IT Support To Customers (Tier 1)

● Field Technician: Traveled To Various Locations Fulfilling The IT/ Copier Need

● Performed Firmware Updates On Copiers, Scanners and Printers

● Provide Service for Copiers, Scanners, Printers And Computers

A Just Cause Radio-Volunteer/Intern

2013-Present

● Build Radio Show

● Audio Engineer

● Printer Support

● Create Music

● Archive Shows

● Edit Radio Shows For Pre Recorded Purposes

● Troubleshoot any and every technical related issues with PC, Mac and Printers

The Lawn Ranger – Office Manager/ IT Technician

June 2006-2010

Job Description: As an office manager for Lawn Ranger I was responsible for scheduling and

managing appointments, sending and receiving emails to and from the clients, managing inbound

and outbound phone calls, customer service, tech support, sales, developing strategies for

expeditious growth, Develop Excel spreadsheets, software installation and updating software,

managed a variety of computer systems from windows XP windows 2000, Windows Vista,

Windows 7, Windows 8, Mac OS

● Schedule and manage appointments

● Send and receive emails client emails

● Manage Inbound phone calls

● Customer service

● Manage Excel spreadsheets

● Sales

● Tech Support

● Managed Computer systems such as Mac and Windows

● Data Entry

● Sales

● Equipment Manager in which I was responsible servicing any cell phone and or computer issue

ranging from Blackberry to IOS an even Android

Contact this candidate