Customer Service Office
Resume:
Catherine Creek
Oxon Hill, MD 20745
**************@*****.***
Objective: Seeking a Receptionist position where my clerical and customer care skills, along with the
front desk operations management expertise will be fully utilized.
Office Skills:
• Good communication and interpersonal skills, Close attention to details
• Superior telephone etiquettes, Extensive knowledge in customer service
• Detailed understanding and experience of front desk operations
• Operates copiers and fax machines, Schedule conference rooms, appointments
• Schedule and confirmed various clients meetings
Computer Skills
• Windows vista/XP, MS Word, Outlook, TYPE 35 WPM, Navigate internet
Employment History
2014-Present
Department of Social Services (Landover MD)
Child, Youth, & Family Services
Office Clerk
Complies, copies, sorts and file records of office activities
Computes records, proofreads data and other information such as records
Operates office machines, such as photocopier, fax machine and personal computer
Stuff envelopes and addresses, stamps, sort, and distributes mail, packages, and other materials
Assist with preparing conference information/packages
Individual Development, Inc (Washington DC) 2008-
2013
Direct Support Professional
Provide assistance and support to consumers on daily basic
Accompany/transport consumers on medical appointments, community outings, day programs and special
events
Implement active treatment programs, complete appropriate documents, and provide feedback as needed
to management
Maintain daily documentation in program books, communication log book, and consumer progress notes
Respond efficiently and effectively to emergency situations
Lloyd Irvin Martial Arts Academy (Temple Hills) 2006-
2008
Receptionist
Answered phones and transferred calls to the appropriate employees
Greeted and assisted visitors
Responded effectively to questions about the business or offer brochures with business information
Schedule meetings/tours of facility
Responded and forwarded emails or mail to appropriate department
Maintained a pleasant appearance of the reception area or lobby
Accepted and signed for packages and distribute mail
Affiliated Computer Service (Washington DC) 2006-
2006
Receptionist
Answered phones and transferred calls to the appropriate employees
Greeted and assisted visitors
Responded and forwarded emails or mail to appropriate department
Maintained a pleasant appearance of the reception area or lobby
Accepted and signed for packages and distribute mail
Print traffic tickets and mailed to appropriate person
Social & Health Services, LLC (Rockville MD) 2003-
2006
National Clearinghouse for Drug, Alcohol & Substance Abuse
Receptionist
Provided positive, proactive and responsive customer service as primary receptionist
Greeted visitors
Distributed incoming mail to appropriate person(s)
Answer questions about the services provided by Social & Health Services
Maintained a professional and patient demeanor when communicating with all customers
Schedule conference rooms
Maintained Director’s weekly calendar
Worked as a team member to complete administrative duties to other departments
Contact this candidate