Customer Service Representative

Diana M Mozie

*** * ** ** #* ~ Washington DC ****1~ *****.*****@*****.***

Experience Summary

Seeking a position with a company where my skills and experience as an Accounts Receivable Clerk, customer service representative/public relations specialist can be effectively leveraged to benefit the company. Dedicated, resourceful, and decisive individual. Successfully maintained multiple accounts. Demonstrated skill in working independently or with a group. Proven ability to work under changing fast-paced priorities. Handle multiple tasks concurrently. Experience in problem resolution.

Highlights

Customer Focused Strong Oral and written communication skills

Peak Performer Demonstrate Analytical skills

Time Management Self Starter

Demonstrates Leadership

Professional Experience

Dunkin Donuts - Washington DC - Present Sept 24, 2011 - Present

Store Manager-Accounts Receivable Clerk

Radiant Accounting System - receipting, banking, refunds,

Managing, marketing, scheduling

order products materials/ food

excellent customer service

worked directly with Director of Monumental Sports - Corporate

assisted the director with Verizon Center accounting procedures

run financials reports daily

excel spreadsheets, weekly meetings

new-hires, inventories,

The Washington Post Media - Washington DC Mar 24, 2007 - Jan 31, 20011

Accounts Receivable Clerk

Process payments in (SAP) and apply to account

pull tearsheets on a monthly basis to ensure payment in a timely manner

processed over 50 thousands refunds and payment transfers in timely manner

distribute mail throughout the accounting dept

distribute Monthly Crystal Reports

assist with Bankruptcy Referrals - refunds and payments transfers

researched for Legal Dept (Fraud Cases)

processed returned checks, researched missing payments analysis

worked directly with Major Clients

allocations, returned mail, sending out statements

worked directly with Credit Manager on SAP numerous projects

kept extensive files for AUDIT purposes

chargebacks, credit card receipts, payment identification, assist the Cashiers -

Adcomm Digitel Communications LLC - Fairfax, VA Aug 1999 - March 2007

Accounts Receivable Clerk

Submit orders for Nextel activation department

enter invoices and post them into the (MAS) Accounting System daily basis

handles monthly fraud/compliance audits

oversees (16) locations accounting procedures, banking, manage chargebacks

reports directly to the Chief Financial Officer on a daily basis

handles invoicing, payment receipting, cash/check bank deposits

corrected/adjusted commission reports for sales reps to ensure accurate payroll

generated monthly commission sales reports through the use of Crystal Reports

troubleshoot Point of Sale (POS) issues for handles locations

trained all administrators for all locations

Technical Summary

70 wpm, excellent phone skills

Highly developed analytical and problem solving

strong knowledge of MS Word, Excel, Lotus and Outlook Express

MAS 90/200 Accounting System

ABS - Accounting Business System

TABS - Telecharge Accounting Business System

SAP - System Application & Products

PAS - Post Advertising System

Education

Paul L Dunbar Sr High - June 1986 Washington DC

University of the District of Columbia - Certified in DBASE IV 1992

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