Customer Service Assistant
Resume:
VERONICA M RIVERA
******************@*****.***
Work Experience:
Neighborhood Finance Corporation Des Moines, IA 10/1/2006-Still Working
Bilingual Ad ministrative Assistant/ Loan Processor
Gre et Guest, answer phone, file, fax, and all general office duties. Update client data base. HUD C ertified
c ounselor. Arrange pro m otional outings. Loan processing. Help with Rehab ad ministration. Part of quality
c ontrol in the loan department.
Fort Dodge Animal Health Fort Dodge, IA 6/2006 – 10/2006
Regulatory Affairs
Prepared dossier for 86 countries to license vaccine for animals.
DSAOC Fort Dodge, IA 10/2004 - 5/2006
Advocate
Advocated for kids and adults of Do m estic & S exual abuse cases in c ourt. Help c ounsel the m on a weekly
basis’.
Answer phone crises calls.
Translated in c ourt, DHS, and FBI.
Resources and referrals to other c o m munity agency. Cared for children while m others had a group session. Good
touch Bad touch Bear presentation at the school as well as Bullying presentation
Webster City Custom meats Webster City, IA 1/2003 - 10/2004
Translated
Translated, made boxes. Help translate to fill out application, for work. Insurances
Paper, W2, W4, anything that the co mpany needed the e mployee to fill out.
Proteus Fort Dodge, IA 2/2001 - 8/2002
Assistant
General office duties, assistant for PA, make appointments, in home visits.
Organize clinics, translated for PA. MOU's with providers. Set up appointment for
Follow up if needed. Also help people with finding work. Help with translating
Applications for work, W2, W4, Insurances paper work. Supervise sum m er help.
Pomeroy Care Center Pomeroy, IA 6/2000 - 1/2001
Nurse Assistant
Care for elderly
Education:
High School Pomeroy Palmer Pomeroy, IA
Iowa C entral C o m munity C ollege CNA. Medical term, Sociology 2000
Sexual Assault & Domestic abuse advocate training 2004
Mental Health First Aid USA 2011
NeighborWorks A m erica Training:
Introduction to Housing C ounseling 2008
Training the Trainer 2008
Lending Basics for Homeownership 2009
Foreclosure Basics 2009
Delivering Effective Financial Education For Today’s consumer 2011
Program C o mpliance & Reporting for HUD Approved C ounseling Agencies 2011
CPR & first Aid 2012
Upper Iowa University HR Manage ment in the process
Skills:
B ilingual Spanish and English
Child Care
Fund Raising
Typing
Customer Service
General Office
Marketing
Notary State of Iowa
Equipment:
C o mputer Literate
General Office equipment
Windows
Data Entry
Microsoft Word
EXCEL
E mail Outlook
Additional Accomplishments:
Governor Award for voluntary Work 2006
Licenses & Certifications:
C ertified Nurse Aid 2002
C ertification in Pre Purchase Homeownership Education by Neighbor Works A merica 2009
Notary State of Iowa
CPR 2012
SHRM
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