Customer Service Manager
Resume:
Saporia Kimbrough
*****************@*****.***
*** *** ******* ***** *********, GA, 30236 678-***-****
Education
University of West Georgia- Carrollton, GA
Bachelor of Arts in English April 2014
-
GACE
• Basic Skills, August 2010
• Certification Exam, In-Progress
Teaching Experience
7th grade Yeager Middle School Douglasville, GA Spring 2013
• Created and implemented lessons that integrated all learning
requirements.
• Attended instructional meetings for curriculum organization and
updates.
• Attended and participated in IEP meetings for struggling students.
• Created alternative lesson plans for students with potential learning
disabilities.
3rd, 4th grade Carrollton Head Start Fall 2012
• Assist teacher with daily activities, such as instructional planning
and developing after school activities.
9th-12th grade Pre-collegiate Academy Mentor/Instructor Spring 2014
• Assisted students ages 14-18 with college applications, research,
etc.
• Encouraged and mentored students with educational and personal
matters.
• Created activities to help promote useful skills needed in college,
such as time management and organization.
Professional Experience
Mack’s Auto Clinic Fayetteville, GA
Receptionist July 2006- December 2012
• Effectively assisted customers with questions and concerns.
• Organized and stored company files in a timely and efficient manner.
• Managed communications with customers and other companies via e-mail, phone
calls, etc.
Sunglass Hut Decatur, GA
Sales Associate June 2009-November 2009
• Demonstrated communication skills by maintaining a professional, open
conversation with customers.
• Effectively assisted customers by catering to their specific needs.
• Supervised and trained new staff members
Aramark Carrollton, GA
Food Crew-Marketing/Cashier May 2013- December 2013
• Displayed efficient and friendly communication skills with customers.
• Effectively assisted customers with specific questions and concerns about the
product.
• Demonstrated effective marketing skills by up-selling and promoting product.
Einstein’s Bro Bagels January 2014-April 2014
• Prepare food orders in timely manner
• Trained/Assisted new employees
• Demonstrate effective customer service skills as a cashier
Subway June 2014-Present
• Prepares food orders in timely manner
• Demonstrates effective customer service skills as a cashier
The Branding Bar Atlanta, GA
Intern May 2014-Present
• Demonstrates effective communication skills by maintaining correspondence with
members via e-mail and telephone.
• Maintains and updates social media handles, such as Twitter and Facebook.
• Schedules interviews and maintains correspondence with potential entrepreneurs
and interns.
Leadership
• Gamma Sigma Sigma National Service Sorority Incorporated
Alumni Liaison January 2012-August 2012
Secretary Sept. 2012-January 2013
Treasurer May 2013-December 2013
• Sigma Gamma Rho Sorority Inc.
Parliamentarian May 2013-April 2014
Honors
• HOPE Scholar (2009-2010)
• Multicultural Achievement Program award recipient (2009-2011)
References
Carrie Kitchens
7th grade Language Arts teacher
Yeager Middle School
******.********@*******.***.**.**
4000 Kings Hwy
Douglasville, GA 30135
Olivia Mason
Pre-Collegiate Academy Director
415 Pointe South Pkwy
Jonesboro, GA 30238
Taneisha Henry
Location Manager/Assistant Food Service Director
University of West Georgia
*****-********@*******.***
1601 Maple St
Carrollton, GA 30118
Janet Gibson
Einstein’s Bagel Brothers Supervisor
University of West Georgia
1601 Maple St
Carrollton, GA 30118
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