Customer Service Sales
Resume:
Las Vegas, Nevada ***56
Javier Robles
Mobile Phone: 702-***-****
E-Mail: **********@*****.***
OBJECTIVE
Seeking a regional sales or management position where my leadership, strategic planning and
customer service skills will be fully utilized.
WORK EXPERIENCE
Store Manager
February 2013 – May 2014
Cash 1 Loans, LLC Las Vegas,
NV Financial Services
Cash 1 Loans is a Financial Service providing the community with Payday, Title, Equity
Loans, Check Cashing, Money Orders and Pre-Paid Debit Cards. It consists of over 200
employees and 19 branches in Nevada and Arizona. As the Store Manager for one their
highest revenue stores in Nevada, my mission was to offer our customers a first-class
customer experience that surpasses our competitors in every way. Also, to provide our
employees a professional, enjoyable, performance based work culture. My day to day task
involved the following:
- Managing and motivating a team to increase sales, ensure efficiency, and grow store
revenue;
- Analyzing sales figures and forecasting future sales;
- Using information technology to record sales figures, for data analysis and forward
planning;
- Dealing with staffing issues such as interviewing potential staff, conducting appraisals
and performance reviews, as well as providing or organizing training and
development;
- Preparing Payroll and Schedules;
- Resolving legal and security issues;
- Responding to customer complaints and comments;
- Organizing special promotions, displays and events;
- Attending and chairing meetings;
- Updating colleagues on business performance, new initiatives and other pertinent
issues;
- Maintaining awareness of market trends in the financial industry, understanding
forthcoming customer initiatives and monitoring what local competitors are doing;
- Initiating changes to improve the business;
- Meeting sales and collection goals;
- Daily reports, and monthly projections;
- Daily bank deposits;
- Sales and Collections follow ups;
- Loan processing;
- Monthly reports (P&L, G&L, Total Accounts, Monthly Loan and Collection Goals,
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Monthly Expenses, etc…);
Most importantly, outstanding customer service (Building relationships, and account
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management).
Route Sales Coordinator
December 2012 – February 2013
Winder Farms Las Vegas, NV
Farmers Market on Wheels
Their products consist of all natural items fruits and vegetable, salads, meats, freshly made
pastas, dinner entrees and much more. Additionally they specialize in their unique form of
home delivery. My purpose and responsibilities include the following:
- Promoting, selling products and home delivery from door to door;
- Being out in the field working on trade shows;
- Setting up
fundraisers;
- Making Sales presentations;
- Following up on current clients and making sure they were completely satisfied;
- Following up with new leads and being consistent;
- Most importantly providing great customer service;
Store Manager
September 2011 - November 2012
Titlemax Las Vegas, NV
Financial Services
TitleMax is one of the nation’s largest and most reputable title lending companies. Since its
inception in 1998, TitleMax has expanded to over 1,350 stores spanning 16 states. TitleMax
strives to offer some of the lowest interest rates on title loans in the industry, while providing
a superior level of customer service. As one of their Store Managers, I had many task and
responsibilities, but for my persona my most important task was building relationships with
new and current customers. The following are some of my day to day taks:
- Manage and grow store revenue;
- Meeting sales and collection goals;
- Daily reports, and monthly projections;
- Meeting monthly charge off percentage;
- Employee recruiting, training, and payroll;
- Inventory, marketing, daily bank deposits, business networking, and weekly meetings;
- Sales and Collections follow ups;
- Daily scheduling (Field visits);
- Loan processing;
- Monthly reports (P&L, G&L, Total Accounts, Monthly Loan and Collection Goals,
Monthly Expenses, etc…);
- Most importantly, outstanding customer service (Building relationships, and account
management).
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Store Manager
May 2009 – August 2011
Rent 1st Las Vegas, NV
Rental Services
Rent 1st is a rent-to-own company; they specialized in electronics and appliances. As the
Store Manager, I carried many responsibilities, but most importantly I had to make sure my
customers leave happy.
- Manage Store Revenue;
- Meeting sales goals (Deliveries/ 32 per week);
- Meeting credit (collection) standards for example:
a) Sat. Close at 5.9%; Mon. Open 19.9%;
b) 7+ at 2.4%; and
c) 15+ at 1.5%;
- Daily reports, and monthly projections;
- Schedules (employees, deliveries, Runs, service calls);
- Employee recruiting, training, and payroll;
- Inventory, marketing, daily bank deposits, business networking, and weekly meetings;
- Sales and Collections follow ups;
- Daily store merchandizing, making sure my store is 100% rent ready;
- Company vehicle maintenance;
- Safety and Compliance;
- Most importantly, outstanding customer service (Building relationships, and account
management).
Assistant Sales Manager
January 2008 - May 2009
Rent-A-Center Las Vegas, NV
Rental Services
Rent-A-Center is a well advertized rent to own company as well; they specialize in furniture,
electronics, and appliances. I started as an Account Manager and became the Assistant Sales
Manager in a record period of time.
- Meeting Sales Company Standards;
- Telemarketing and Networking;
- Merchandizing, inventory, always making sure the store is 100% rent ready;
- Assisting Store Manager with all around store duties;
- Utilizing my great customer service skills by greeting and assisting our customers;
- Following up with sales leads and closing all sales.
Assistant Manager
August 2007 – January 2008
Lesley Pool Supplies Las Vegas, NV
Retail
I was the Assistant Manager for a retail store in the Pool Supply Industry. An industry in
which I had no experience in, but I exceeded very well.
- Sales/ Customer Service;
- Daily bank deposits;
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- Inventory;
- Money handling;
- Water testing;
- Cooperate Account Management;
- Greeting customers.
EDUCATION
-Associate Degree, Criminal Justice,
February 2009 – February 2011
Everest College Henderson, NV
-High School or equivalent, General Studies,
September 2000 - June 2004
Cesar Chavez High School Compton, CA
CERTIFICATION
-Top Sales of the Month/ August 2010
Rent 1st
-Store of the Month Recognition
August 2010
Rent 1st
SKILLS
Excellent leadership and Communication Skills.
Proven ability to plan, manage, and organize a retail store.
2 years experience in the rent-to-own business.
Bilingual, speak, write, and read fluent Spanish.
Great with meeting my financial targets, sales, and revenues.
Outstanding sales performance.
Strong leader, and team player as well.
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