Customer Service Representative

Diane Miller

CUSTOMER SERVICE REPRESENTATIVE - Team Persona

Palatine, IL

*************@***.*** - 224-***-****

** ***** ** ******** ******* Representative

• Received 100-200 Inbound/Outbound calls per day

• Answered all customer service inquiries regarding billing, troubleshooting, warranties and ordering

• Escalated calls when necessary

• Worked in a professional, team oriented environment

• Proficient with MS Office

• Flexible to work 24/7

WORK EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

Team Persona - 2013 to Present

Prepare work orders and schedule contractors to make necessary repairs for equipment

• Maintain files: receive information for service technician

• Provide customer service while answering the telephone and handling questions

CUSTOMER SERVICE REPRESENTATIVE

Weber Grills - 2002 to 2010

Assisted customers by answering 100-200 calls per day

• Performed extensive troubleshooting

• Applied credits for returned parts

• Assisted with warranty issues

• Placed orders into AS400 System

• Located dealers for customers to buy new grill or parts

• Initiated service calls

• Used MS Office for documentation and tracking

CUSTOMER SERVICE REPRESENTATIVE

Associated Material - 2000 to 2001

Provided liaison functions between Sales and Service Clients

• Maintained and updated customer database, which was primarily used for service history

• Maintained the payroll hours and Lotus Spreadsheets

ADDITIONAL INFORMATION

Technical Skills

• MS Office Suite, PC Skills, Customer Service, Professional Telephone Etiquette

Contact this candidate