Training Manager

JAY T. OTT

**** ********* ***** **********, ******* 30078 404-***-****

E-mail: *********@*****.***

PROGRAM MANAGEMENT – TRAINING/EDUCATION/LEARNING/HR

PROFESSIONAL PROFILE

Proven performer with 24+ years of progressive Program Management experience. Consistently

recognized for excellence in building collaborative relationships. Results-oriented team leader player

with a track record of facilitating effectively between leadership, managers and employees. Experienced

vendor contract manager across diverse suppliers of products and services. Proficient with a variety of

computer software used for managing programs, contracts, people and relationships.

PROFESSIONAL EXPERIENCE

DELOITTE SERVICES, LLP 1 Year

Learning and Development Program Manager – Lead role managing the development and delivery of

high-impact, leading-edge training solutions for Deloitte employees that align with strategic initiatives

and tactical business plans for the Technology, Media and Telecommunications (TMT) Industry, Sectors

and Service Lines. Build effective client relationships that integrate Learning strategies into broader

Business objectives. Active Secret Security Clearance.

DELOITTE CONSULTING, LLP 1 Year

Strategic Consultant – Advisor to the Business Management Officer (BMO), Centers for Disease Control

and Prevention (CDC), Office for State, Tribal, Local and Territorial Support (OSTLS). Responsible for

advising the client on best practices in effectively executing directives from recently completed

organizational review. This position required a keen focus on confidentiality in the execution of the

directives and interpersonal skills with the chain of command and employees being affected.

Active Secret Security Clearance.

DELOITTE CONSULTING, LLP 2 Years

Program Management Consultant – Air Force Smart Operations for the 21 st Century (AFSO21),

Continuous Process Improvement (CPI) Schoolhouse Administrator. Sole staff on the ground charged

with initial stand-up and daily management responsibilities of a new Schoolhouse for the Secretary of the

Air Force (SAF/US(M) Staff Office, at Air University (AU), United States Air Force (USAF), Maxwell

AFB, AL. Directed the evaluation process for AFSO21 courses into AU education systems. Coordinated

and managed the delivery of AFSO21 courses at the Schoolhouse. Planned and facilitated the delivery of

AFSO21 Senior Leadership courses at remote bases worldwide. Built and managed AFSO21 training

calendars on SAF/US(M) SharePoint site. Managed CPI Schoolhouse information on SAF/US(M)’s

Community of Practice CoP Website. Active Secret Security Clearance.

THE ALLIANCE FOR EMPLOYEE GROWTH & DEVELOPMENT, INC. 17 Years

Associate Director - The Alliance is a unique, private, non-profit training and education partnership

serving represented employees of AT&T, Lucent Technologies, and Avaya Communications. This

program is dedicated to developing a deeper sense of employment security through locally-empowered

education and training opportunities. This partnership was born out of the collective agreements from the

1986 break-up of AT&T and its associated divisions. The Alliance website: www.employeegrowth.com.

Managed on-going education and training programs across local, state and multi-state areas.

Facilitated regular stakeholder meetings to assess common training and education needs that

could be contracted collectively, maximizing buying power with vendors.

Trained and managed local Business Unit specific training teams.

Developed, managed and executed annual regional training plans. Competed for additional

monies through a national proposal review process.

Negotiated, developed, and managed product/service contracts with local and national vendors.

Coordinated implementation of contracted activities between stakeholders and vendors.

Traveled territory extensively to build and maintain effective relations with stakeholders, staff,

participants, and vendors, ensuring knowledge and insight into unique needs of all parties.

Evaluated the effectiveness of contracted training products and services.

Select Accomplishments:

Consistently recognized with Alliance Impact Awards for excellence in client, program,

contracts and vendor management.

Received special award from Lucent Special Customer Operations unit for designing and

delivering a Technician promotion training program using existing employee talents.

Participated on internal workgroup that successfully developed and implemented customized

coding and invoice-tracking systems leading to more accurate program participation and

financial reporting.

Consolidated large numbers of local contracts into single-vendor, national contracts. Result

was streamlined process for contracting, scheduling, and delivering of programs nationwide.

Led internal workgroup responsible for first organizational restructuring. Result was

increased program effectiveness, reduced office/travel costs, significant increase in customer

satisfaction and higher employee morale.

Selected to presented Business Unit training success stories to the annual Alliance Board of

Trustees meetings 6 times over 17 year tenure.

STATE OF ALABAMA 4 years

JOB TRAINING AND PARTNERSHIP ACT (JTPA)

(Forerunner to current Federal Workforce Investment Act WIA)

Lead OJT Contract Manager & Job Developer, Montgomery Assessment Center

Training Team Lead, State Occupational Coordinating Committee (SOICC)

Buyer & Inventory Manager, State Training and Education Programs (STEPS)

EDUCATION

Bachelor of Arts, Applied Behavioral Sciences – National-Louis University, Atlanta, GA Campus

MILITARY HISTORY

ALABAMA AIR NATIONAL GUARD, DANNELLY FIELD – Montgomery, AL 7 Years

Intelligence Operations Specialist, 20170

Country Studies. Mission Planning Cell (MPC). Weapons Analysis. Pilot Briefing/Debriefing.

Continuous Photo Processing Specialist, 23350

Mobile Combat Photo Processing and Interpretation Unit.

Top Secret Security Classification

Honorable Discharge

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