Sql Server Customer

NIRMAL SINGH

CONTACT NO: 995-***-****

Email Id : (acephi@r.postjobfree.com) (acephi@r.postjobfree.com)

Career Objective

To work in challenging atmosphere Which provide ample opportunities for learning growth and to

enjoy every moment of my life.

Career Synopsis

• Involved in Design/Development/Testing/Maintenance of Web Application for a leading

Hedge Fund.

• Experience of Requirement Analysis, System Design, Database Design of Web-based and

Windows based applications.

• Proficient in the use of C#.Net, ASP.Net 4 and Microsoft SQL Server 2012

• Eager to learn new things. Working to develop my expertise in .Net Framework4.5

• Experience in Microsoft Technologies (C#.NET, ASP.NET).

• Good work ethics with excellent communication and interpersonal skills.

EXPERIENCE SUMMARY

EX-Emplyee: TechMahindra LTD,

Client: BELL-CANADA, Canada

Role: Customer Support Associate

Duration: June 2010 - Till Date

Environment: Windows XP,VPN Client (Secure Code), Work through Leo stream And Citrix

TechMahindra A-6, Sec-64, Noida, India, Where I joined on 9 June 2010 as a Front level associate

SUPPORT ASSOCIATE (9 June 2010 – Till 28 Feb 2013)

(ISO/CMM Level 5 Certified Process)

Currently Working with biggest Telecommunication Project in Canada viz, Bell Canada

Description : Bell Canada Enterprises is a major Telecommunications company and a provider of

telephone services in Canada, It provides advance voice, data and Image Communications to

approximately nine million customers in Ontario and Quebec. It is the largest provider of wireless

services (Sympatico High-speed), High- speed Internet, Satellite Television, Telephone Services, Long

Distance, and Voice over IP.

• Key Responsibilities

• Order Management

• Handling various Tolls including Order Processing and Line Testing

• Tools- Simple;, BCRIS ((Record information System); iQUAL(Testing)

Remedy (Ticket Raising Tool)

• Ensuring Customer Satisfaction by Checking Confirmation of error

Rectification.

• Specialization

• Handling Telecommunication based tools

• SIMPLEe - Kickout management system which allows reps to Move

orders to the next step in the provisioning cycle;

• BCRIS- (Record Information System) ;

• iQUAL (Line Testing Tool) to qualify the DSL and ADSL line for the speed in

Mbps;

• Remedy-(Ticket raising Tool) Remedy is the main tool used by BCRIS

agents. Remedy is also used by the HSC in certain Instances. The purpose of this tool is to track calls

made into BICS. After pulling up the customer's account information, a ticket log explaining the reason

and the resolution of the call is written and the ticket is submitted into the Database. The Database

Complies a history of tickets per Customer.

Technical Skills

Institute Board/University Year Percentages

Programming

Languages

Database

Operating System

Projects

Microsoft

Technologies

Professional

Experience

Organization

:MPSTechWo

rks

Designation

: Software

Developer

Technology

Used :

ASP.NET 3.5,

SQL Server

2008, CSS,

HTML, C#

JavaScript,

Academic

Credentials

Exam

Industrial SkyInfotech SkyInfotech 2013

Traning

Msc.IT IV LC Kitchlu Nagar Punjab Tech University 2008-2009 61%

Semester Ludhiana

P.G.D.C.A. Govt.College Dhaliara Himachal Pradesh 2007-2008 63%

Himachal Pradesh university

B.COM S.V.Collage Chintpurni Himachal Pradesh 2006-2007 54.89%

(Himachal Pradesh) University

&secondary S.V.collage Himachal Pradesh 2001-2002 50.20%

Chintpurni School Education Board

Himachal Pradesh

Strengths

Positive attitude, dynamic and focused on professional success ability to work under pressure, high

energy level and believes in term work.

Interest

Software development and web development.

Expertise

Ability to quickly grasp technical aspects and willingness to learn.

Adapt to changes

Good interpersonal skills.

Personal Details

Father’s Name : Sh. Joginder Singh

Date of Birth : 12-July-1985

Nationality : Indian

Marital status : Unmarried

Date

Signature

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