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Customer Service Project Manager

Location:
United States
Posted:
June 24, 2014

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Resume:

Darlene N. Dillard

**** ******* ** * ******* GA *0067

(c) 404-***-**** d acepgi@r.postjobfree.com

:

PROFESSIONAL EXPER I ENCE

GAMBIT ENTERPISES

Chicago,IL

Resource Development Manager 2008-Present

• Provided support for partners by developing marketing materials and client pitches for school and community functions.

• Worked extensively with WealthEngine to prospect research and identify new ones.

• Successfully recruited 30% of student base utilizing college strategy and planning services for high schools students in the

Midwest and Northeast.

• Worked closely with executive leadership to design effective collateral marketing materials; create unique special events and

annual fund drives; build volunteer capacity, and develop thoughtful proposals highlighting significant institutional programs to

funders.

• Managed vendor subcontractors in planning special event such as silent Auctions, fundraising galas, arts festivals, and

listening parties for artists.

• Provided a unique perspective regarding social media networking as a marketing strategy as well customizing more efficient

advancement protocols, and better CRM software utilization for initial client assessments.

• Monitored the tracking of applicable federal, state, and city funding grants as well as discretionary funds of local political

leaders to provide moves management reports.

BANANA REPUBLIC Atlanta, GA

Customer Experience Supervisor 2006-2012

Sales Associate 2000-2006

• Responsible for recruiting, hiring and training new staff in providing exceptional customer service as branded by the company

and its policies.

• Awarded for 5th year of excellence in delivering exceptional training thereby lowering staff turnover rate in high volume stores

by Regional Director.

• Responsible for inventory processing controls of weekend merchandise shipments/transfers, markdowns, and stock rotation

that contributed to a reduction of 24% in annual loss prevention due to entry errors.

• Merchandising new and continuing product lines according to plannogram adjusted to particular store patterns increased

sales in high-ticket department areas.

DIGITAL 21, LLC,

Project Manager 2006-2008

• Responsible for creating marketing briefs and proposals, maintaining potential clients, ensure proper operations of marketing

systems and web designs, designing creative marketing plans for campaigns

SKILLS

CRM databases: DonorPerfect, Blackbaud Raiser’s Edge, WealthEngine,

Microsoft Office 2007 :Word, Excel, PowerPoint, OneNote, Publisher, Visio

EDUCATION

Bachelor of Arts Mass Media Arts-Concentration in Public Relations, Clark Atlanta University, May 2007

Emphasis: Management

GPA: 3.0

*Will provide reference per request.



Contact this candidate