Customer Service Sales
Resume:
-*Aurilia J. Willis
Rahway, NJ 07065
***********@*****.***
A multitasking, fast learning hard working problem solver, interested fulfilling a career in which I can grow and contribute to the growth
of my associates and organization.
Experience
05/2013- 06-2014
Home Depot
Cashier
Woodbridge, NJ
Greet all customers,
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Help customers locate merchandise through out the store.
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Handled cash register.
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Assist customers with opening company credit cards.
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Maintained a clean working station.
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Inform customers of any in store promotions.
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2/2014-5/2014
Allied Barton/ Johnson & Johnson
Security officer
New Brunswick, NJ
Hourly exterior and interior tours of premises.
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First aid certified/ SORA license
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Logged daily activities every half hour.
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Used two way radios to report building maintenance and problematic details
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Customer service orientated by stand and speak policy
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All points checks to ensure proper functions of doors, duress, and panic alarms
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Involved in weekly drills to refresh proper knowledge in any emergency situations.
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11/2013- 01/2014
Allied Barton/ Gerdau
Security officer
Sayreville, NJ
Called in drivers on CB radio.
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Made sure all contractors had safety gear before entering the site.
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Kept track of all visitors and contractor employees coming in or out of the site..
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Listened to the company radio for any request needed by the client.
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Nightly tours and reports were completed daily.
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Weighed in rail cars, flat beds and tractor trailers.
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Tested for radiation levels to be in accordance to law regulations.
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Handed out employee paychecks.
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6/2009- 11/2013
PRWT Inc Services / Merck Sharp & Dohme
Customer Service Associate
Rahway, NJ
Handle high volume phone inquiries.
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Sorted and delivered in- house and postal mail to customers on Merck site.
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Helped customers select best method to send personal and business packages.
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Handled cash register.
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Filed tracking numbers.
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Fax and email information to customers and vendors.
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Data entry of monthly billing. Processed UPS packages.
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Processed UPS World ship 2012. Handled Fed ex and DHL air bills.
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Answered phone calls at high volumes.
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Backed up main driver on days off (delivering mail to Merck locations in NJ and PA).
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Proficient in Microsoft word and excel. 40 wpm accurately.
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8/2011- 5/2013
Annie Sez
Sales Associate
East Brunswick, NJ
Greet all customers.
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Inform customers about all sales and in store promotions.
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Handle cash register
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Ensure sales on the sales floor.
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Encourage customers to open a Annie Sez charge card.
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Replenish racks with new or over stock shipments
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Process new shipments.
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7/2008-9/2008
Computershare Inc / North pointe Personnel
Edison, NJ
Completed shareholders votes.
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Updated customer information.
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Entered information about any suggestions the shareholder may have for the board.
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Maintained quality score above 85%.
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Trained other employees on new procedures if needed.
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6/2006-6/2009
Pitney Bowes Inc / Merck & Co Inc
Mail Carrier
Rahway, NJ
Handle high volume phone inquiries.
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Night driver for Merck sites in Pennsylvania and mail carrier for Merck & co., Inc.
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Process UPS and handle customer special request.
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11/2005-6/2006
Quick Chek
Shift Manager
Rahway, NJ
Verified safe and drawers of employees.
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Maintained up keeping of store and replenished products.
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Scheduled employee relieves and assigned employee duties.
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8/2005-11/2005
Uniqlo
Sales Associate
Edison, NJ
Coordination of all inbound customer inquiries regarding new merchandise.
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Handled cash register during high volume store hours.
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Responsible for resolution of customer complaints via phone and purchase returns.
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12/2004- 6/2005
YMCA
Counselor
Rahway, NJ
Planned daily activities for large and small groups of children.
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Managed parental concerns with behavior issues.
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Developed new programs with program supervisors.
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Education 2001-2005 Rahway high school Rahway, NJ
*References are available upon request.
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