Sales Customer Service

MIKE DEAN

Address: ** ******** **, *** *, Boston, MA, 02130

Phone: 413-***-**** Email: **********@*****.***

QUALIFICATIONS PROFILE

Enthusiastic, energetic, and dynamic professional, offering broad based background in sales and customer service. Dedicated

and creative communicator, with a positive can do attitude and genuine compassion for others. Adept at innovating various

programs, instruction, and administration to meet the needs of a wide range of clients. Exhibits excellent work ethic and

leadership skills; able to maintain healthy and well organized environment, while providing bottom line measurable benefit.

CAREER OVERVIEW

SALES / MARKETING

Increased revenue to place 2nd in highest profit margin department within organization.

Successfully implemented sales software changes to manage customer accounts accurately and efficiently.

Recognized nationally as a top ten member of sales team multiple times within a 12 month period.

Partook in various promotion activities to increase location sales and bookings including distribution of

marketing materials to target audiences.

Worked alongside directors to plan weekly and monthly sales goals and budgets.

STAFF LEADERSHIP AND DEVELOPMENT

Oversaw and supervised day to day activities of 25 team members.

Conducted trainings for staff regarding latest trends and strategies within various industries health

programming and sales techniques.

Rendered contribution in developing clean, friendly, and well maintained environments.

Offered advice to managers regarding organizational policy matters and suggestions on necessary changes.

Served as a liaison between management and staff with regard to all questions encompassing contracts and

work related concerns.

Held staff accountable for high quality results using formal processes to measure progress.

CUSTOMER RELATIONS

Formulated effective and efficient resolution to address all client issues

Supplied detailed, pertinent information to clients regarding sales and promotions in a friendly manner.

Boosted client satisfaction by developing and monitoring engaging and updated programs.

Corresponded and formulated resolutions to effectively resolve negative client feedback in a timely manner.

Empathetically listened and communicates for understanding when negotiated and dealt with conflicts.

AWARDS AND HONORS

Coach of the Year Award Western Massachusetts Division I Field Hockey

PROFESSIONAL ASSOCIATIONS/CREDENTIALS

Association of YMCA Professionals (AYP)

American Council on Exercise (ACE) Certified Trainers

IDEA Fitness

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MIKE DEAN

Address: 59 Boylston St, Apt 1, Boston, MA, 02130

Phone: 413-***-**** Email: **********@*****.***

WORK HISTORY

YMCA Greater Boston, Boston, MA June 2013 Present

Healthy Living Director

Berkshire Outdoor Center, Becket, MA Sep 2006 June 2013

Group Bookings Director

Outdoor Education Instructor

L.A. Fitness Springfield, MA Jun 2010–May 2013

Personal Trainer

Esporta Health Clubs, London, UK Oct 2004–Jun 2006

Sales Associate

Fitness First Health Clubs, London, UK May 2000 Jun2004

Customer Care Sales Associate

Fitness Manager Trainer

World Entertainment News Network (W.E.N.N.) London, UK

Photographer and Photo Editor Feb 2003–June 2004

OTHER RELATED PROFESSIONAL EXPERIENCE

SCW Fitness Boston Mania Event, City and State

Staff Assistant Room Captain 2010– 2012

Smith College, Northampton, MA, USA

Curriculum Consultant/Training Coordinator, Project Coach Program 2010–2011

On Location Summer program Indiana 2010& 2011

EDUCATION AND CREDENTIALS

Springfield College, Springfield, MA

Bachelor of Science in General Studies, with Concentration in Sports Management

Minor in Young Men’s Christian Association (YMCA) Professional Studies

Related Coursework: Marketing Public Relations Promotions Management

Cardiopulmonary Resuscitation (CPR) and First Aid Certified

Automated External Defibrillators (AED) Certified

PROFESSIONAL DEVELOPMENT

YMCA Development Course: Cultural Lenses: Building Relationships Through Cultural Lenses

YMCA Development Course: Introduction to Leading Others

Coaching Training: United States Track and Field Coach Level 1 USA Rugby Level 200 Coach

American Council on Exercise (ACE) Certified Trainers: Personal Trainer

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MIKE DEAN

Address: 59 Boylston St, Apt 1, Boston, MA, 02130

Phone: 413-***-**** Email: **********@*****.***

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