Customer Service Manager

Angie Thornhill

**** *** ***** **** - ******, SC 29150

*************@*****.*** - 803-***-****

WORK EXPERIENCE

Commercial Account Manager

Hendrickson Insurance Services, Inc. - Tallahassee, FL - March 2014 to Present

Responsibilities

Currently maintain over 400 accounts, issue certificates of insurance, complete endorsements, generate

premium finance agreements, quote personal and commercial lines of business, issuance of policies. Cultivate

and maintain excellent relationships with current and prospective clients. Assist Underwriters.

Skills Used

Customer Service, time management, multi tasking and prioritizing.

Financial Counselor

Capital Regional Medical Center - Tallahassee, FL - October 2013 to Present

Responsibilities

Verify and update patient demographic and insurance information.Verification of eligibility for commercial,

military, state, and federal benefits. Ensure all documents required by HIPPA are obtained and filed according

to regulation. Assist patients with payment arrangements on accounts, collect copays and deductibles due.

Insurance Agent

Greene Insurance Agency/Independent Agent - Sumter, SC - July 2005 to October 2013

Quote and Issue new applications for all personal lines property and casualty business. Currently appointed

with approximately 25 companies. Service customer accounts to include but not limited to collection of

premiums, endorsements, billing inquiries, renewals and cross sells. Duties also include reconciliations of day

to day intake of premiums and deposits. After first year of employment with agency I opened and operated

a second office for four years.

Operations Manager

Amusement Factory - Sumter, SC - March 2000 to August 2004

Managed daily operations for the states of South Carolina, Georgia, and North Carolina. Duties included

inventory of merchandise and coin operated machines. Overseen collections and deposits of route sales for

listed states. Customer service of all locations. Weekly generation of revenue reports.

EDUCATION

Licensed Agent in Property and Casualty

Brewer Insurance - Columbia, SC

2005 to 2013

SKILLS

Account Management, Customer Service, Troubleshooting,Time Management

ADDITIONAL INFORMATION

Certificates;

Health Insurance Marketplace

CMS-Skilled Nursing Consolidated Billing

CMS-Medicare

Medicare Fraud and Abuse

Medicare Administrative Contractors

ABN

FOS

SSD Identity Theft Indicators

Race and Ethnicity Awareness

InterMed HX EDM ED Kiosk

Medicare Secondary Payer

EMTALA

HIPPA/HITECH

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