Customer Service High School
Resume:
Brittany Rochelle
Durham, NC 27703
*************@*****.***
Objective: Seeking a position where knowledge of the job will allow me to excel and customer
service skills will be utilized to improve the customer base and maximize your organization's
profitability.
Skills:
• Strong interpersonal skills to deal effectively with all business contacts.
• Excellent customer service skills.
• Typing speed: 60 words per minute.
• Professional appearance and demeanor.
• In-depth knowledge of using computers and basic workplace equipment including fax
machine, photo copier and printer.
• Data Entry
Work Experience:
Volunteer Secretary/Treasurer August 2012-Present
American Federal Government Employees
• Quickbooks
• Microsoft Office
• Schedule Meetings
• Work hand in hand with the President on business meetings and organizing and
mobilization.
• Develop/categorize reports on spending account and discuss at monthly meetings.
• Purchase supplies
• Sign and distribute checks
Transportation Security Officer, 2012-Present
Raleigh/Durham Airport
• Protected the traveling public by screening passengers, baggage and cargo
• Conducting screening activities at airport to provide commercial services to the
public
• Assisted in monitoring the flow of passengers through the screening checkpoint to
facilitate the orderly and efficient processing of passengers
• Maintained close communication with supervisors about any issues that might reveal
a weakness or vulnerable area of security screening
• Participated in information briefings concerning security sensitive
• Provided friendly customer service to travelers
Security Guard, 2011-2013
Valor Security SouthPoint Mall Durham, NC
• Responsible for providing security services for employees, tenants and customers.
• protecting entity buildings, ensuring the safety and security of all visitors and
property.
• Active in patrolling the parking lots and external ground, keeping logs of all security
incidents, in mobile and on foot.
• Assisted guests with common services and answered any general questions
• Answer radio pages and calls in a prompt manner and prioritize calls based on
importance.
• Answer phone calls related to the public, employees, and patrons.
• Maintain the safety and security of residents, visitors and staff.
• Perform identification and vehicle checks.
Stocker, 2009- 2011
The Children’s Place – Durham, NC
• Cashier
• Greeted customers promoting current sales and promotions.
• Supervised 4-10 employees.
• Performed audits during big sales and holiday shopping.
• Provided prompt, courteous service
• Responded to customer requests for information and service.
• Acting Assistant Manager.
• Opened/Closed the store.
• Made bank deposits before or after the close of business.
• Shipped, sorted, received and replenished merchandise/items.
Education:
High School Diploma
Southern High School
Associates in General Studies
Coffeyville Community College
Contact this candidate