Customer Service Representative

N***** Phone

Countyroad D 414-***-****

Clintonville, E-mail :

WI. 54929 *******@*****.***

c.edu

jon1015258@gmail.

com

Jon Duprey

Skills

Extensive customer service skills Shipping and warehouse experience

Proficient in Microsoft Office 2010 Adaptable and willing to learn

Experience in Web Design Experience in a fast-paced manufacturing

A+ Certification environment

Trained in Network +, Cisco Network, Supervisory experience

Microsoft Security Powder & wet painting

Help Desk

Education

Milwaukee Area Technical College

Milwaukee, WI

Cisco Network

2010- 2011

Microsoft Security +

Milwaukee Career College

Milwaukee, WI

Help Desk/A+ Certification, Network+

2009-2010

Lakeshore Technical College

Cleveland, WI

Web Design and Database programming

2006-2007

Work History

Apac

Green Bay, WI

Customer Service Representative

2013 - Present

1. Serving customer's needs, Troubleshoot cell phone issues

2. verify customer is on right plan, overall satisfaction for customer

3. Health Care benefits, ensuring customers understand their policy

Tippys

Two Rivers, WI

Customer Support/ Help Desk

2012 - 2013

1. Serving customers

2. Troubleshoot computer issues

3. Controlling user accounts

4. Watch network traffic on wifi

Ace Hardware

Two Rivers, WI

Customer Service

2012 - 2013

1. Assist customers in their questions

2. Stocking store, keeping supply stocked

3. Helping with UPS parcels

4. Assemble products

5. Setup rentals, filling propane tanks

Milwaukee Area Technical College

Milwaukee, WI

Tutor

2011-2012

1. Assist students in subnetting, command line, and router/switch

programming

2. Teach students to use packet tracer to set up networks

3. Guide students in war driving, protocol analyzing, and penetration

testing

EthoStream

Milwaukee, WI

Tier One Tech Support

2011

1. Trouble-shot network connection issues for hotels nationwide

2. Maintained call logs and assigned tickets for work orders

3. Controlled bandwidth and watched internet traffic for abuse

4. Maintained DNS servers, firewalls, and access points

5. Assisted customers directly with connection issues while providing a

high level of customer service

Airport Connection

Milwaukee, WI

Driver/Reservation Agent/ Customer Service

2007-2008 & 2011

1. Handled customer reservations and scheduling

2. Calmed upset customers and worked with them to find positive solutions

to travel issues

3. Correct online customer scheduling errors

4. Worked hard to ensure each customer interaction would result in return

business

5. Operated multi-line switchboard

Fisher Hamilton Scientific

Two Rivers, WI

Special Assembler

1992-2006

1. Assembled high-tech fume hoods and bio-safety cabinets

2. Managed a team of coworkers

3. Painted components for special projects using both powder and wet paint

4. Solved mechanical issues

5. Operated a forklift

Military

1984-1987 United States Navy

Long Beach, CA

Boatswain's Mate, E3

1. 2 west pacific cruises

2. 1 Persian Gulf Tour

3. Helmsman, Damage Control, Painter, Fire Fighter & maintenance, Medic

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