Customer Service Training
Resume:
Ashley Brooke Loucks
London ON
N6J2N7
******.**********@*****.***
Objective: To enhance both opportunities and personal growth in the company
Summary of Qualification
. Experience working in fast paced environment and management tasks
. Reading and writing English
. Excellent costumer service and key performance indictors
. Team player: supportive and motivational individual
. Computer knowledge: Excel, Word Perfect, and Internet application
Related Work Experience
Telecommunications Personal, Stream Global, London, ON
September 2009 to May 2014
Phone Service - answer phone and provide costumer service
Computer Skills using note pad GSC and MultivVu and Max+
Troubleshooting Level Two Technical Support
Support on Escalation calls and supporting agents with their calls
One Bill and Multi- Products Training
Bartender- The Cove, London, ON
February 2009 to Present
Provide Debit/ Cash advances and receive payment
Maintain inventory control; mix and serve drinks
Open and close restaurant
Interaction with customers on a daily bases
Bartender and Server, The Duke Of Wellington London, ON
February 2007 to July 2009
Provided service to customers and prepare drinks and food to guests.
Open and close restaurant
Answer phone; enter in orders and payment using the computers
Education/ Certificates
Stream U, Stream Global Service 2010
Leading Without Authority, When the Going Gets Tough and Dealing
The Fundamental of Customer Service, London, ON
Bartending School - Jabot Bartending School, London, ON
2006
Smart Serve - London Training Centre, London, ON
2005
Apprenticeship Registration Card, Culinary Management Course
Ministry of Training, London, ON
2005
Ontario Secondary School Diploma, Arthur Voaden Secondary School
2005
Technical and Business Certificate Received
Reference Available Upon Request
Contact this candidate