Customer Service Representative

JEFF BAKER

** *********** **. ***. *

Concord, NH 03303

563-***-**** (Cell)

**********@*****.***

Professional Summary

I have over 26 years of experience in the Customer Service field. Most recently, I have been working as a

Customer Service Representative at NCO from August 2008 to August 2012. My skills and experience include

knowledge and operating numerous Windows applications, including extensive knowledge of Excel, Word, &

dBASE. I possess excellent problem solving and communication skills.

Professional Experience

Route Delivery Driver April 2013 to March 2014

Adecco Bettendorf, IA.

Deliver automotive parts to dealerships and body shops. Load company truck, collect money when applicable.

Aug. 2008 to Aug. 2012

Customer Service Representative

NCO, Davenport, IA

Took inbound calls to assist callers with pharmacy benefit issues; promoted to off-line resolution team to see issues

through to resolution; made outbound calls to patients and doctor offices. Participated in conference calls to clients and

supervised a 9 person team.

June 2006 to Present

Dee-Jay

Self-employed

Dee-jay wedding receptions and karaoke shows. Coordinate all aspects of wedding reception including order of events,

music, and announcements with wedding couple.

June 2000 to Nov. 2005

Route Manager

Orkin Pest Control, Davenport, IA.

Managed specific routes for residential and commercial pest control accounts. Drove company truck, handled cash,

signed up new customers.

Sept. 1996 to Feb. 2000

Lead Investigator

Per Mar Security Services, Davenport, IA.

Conducted background checks, trained new employees, computer skills. Performed data entry of pertinent information

concerning background investigations, incidents, and events in an accurate and timely manner.

Military Service

Jan. 1987 to Mar. 1992

United States Navy Honorable discharge with numerous commendations.

Education

West High School 1986 Graduated with High School Diploma

Technical or Computer Skills

Collections, customer service, data entry, dBASE, delivery driver, E-mail, employee supervision, including

training, EXCEL, general office, Internet knowledge, all Microsoft applications and programs, retail sales, ten key,

typing, management, delivery driver, route sales.

Contact this candidate