Customer Service Sales
Resume:
Debra Lockett
Memphis TN, 38118
901-***-**** (Home)
901-***-**** (Alternate)
acep9v@r.postjobfree.com
OBJECTIVE:
Seeking a position in Customer Service / Sales where my 25 years of extensive experience will be further
developed and utilized.
EXPERIENCE:
Power & Telephone Supply, Memphis TN
February 2008 - December 2013
Account Manager (Sales)
• Sell and manage the needs/requirements of high revenue commercial accounts through extensive follow-
up procedures.
• Improving customer service based on client feedback through the development of new policies and
procedures.
• Extensive problem solving skills
• Work with new customers in the development of new accounts.
• Performed market research surveys on customer needs and requirements
• Data Entry of supply orders Daily
• Provide inside support for District Sales Manager and Sales Team
• Handles the tasks of processing urgent shipments and tracking logistical flow
• Responsible for preparing reports, managing records and follow up of customers
• Extremely Productive in a high volume, high stress environment
• Consulted with customers to analyze business requirements and convert requirements into product and
service solutions.
Eurofins Scientific Laboratory, Memphis TN.
February 2001 - July 2007
Senior Customer Service Team Leader / Sales Support / Shipping & Distribution Clerk/ Data Entry
• Responsible for the training of customer service representatives.
• Data Entry of analytical results into computer system daily.
• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up
procedures.
• Successful account retention record of 98%.
• Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up
methods and quality of after sales service.
• Worked with new customers in the development of new accounts.
• Performed market research surveys on customer needs and requirements
• Accounts payable (collections)
• Responsible for the shipping of goods all over the United States and Europe via Federal Express, UPS &
DHL
• Correspond with US Customs Dept. regarding shipments going out and coming into the US.
Laboratory Corp of America, Memphis TN
1990 - 2000
Senior Customer Service Representative / Support Services
• Provided support to the sales team. Duties included the entering of new accounts into the computer
system and shipping out supplies.
• Responsible for customer service, duties included answering customer queries, problem solving, and
providing detailed information on new products.
• Assisted in the development of new policies and procedures.
• Assisted in the training of new customer service representatives and associates.
• Generated repeat business through successful client follow-up.
• Assisted customers in locating drug test collection sites throughout the United States
• Provided sales Support to the sales Team, duties included entering all new account information into the
computer system and shipping out supplies.
• Overseas shipping of samples to sister laboratories using UPS, DHL and FEDEX campuship.
• Communications with the custom service department in other countries
EDUCATION:
Samuel Merritt College
1983 - 1984
Business Administration
High School Diploma
TECHNICAL SKILLS:
• Microsoft Word, Excel, Access, Outlook Express, Microsoft Windows XP, Outlook
Professional Strengths:
• 25 years of professional experience as CSR, Acct Manager and Sales
• Comprehensive written and verbal communication skills
• Possess sound judgment with excellent problem solving skills
• Commitment to Quality
• Highly organized and ability to balance multiple tasks simultaneously
• Ability to work independently as well as part of a team
• Good motivator with excellent customer service skills
• Ability to solve customer queries as well as set goals and meet objectives efficiently
• Possess exceptional administrative and organizational skills
References provided upon request:
Salary Requirement: Negotiable
Contact this candidate