Account Manager (Category Manager/Buyer)

HEATHER WADE

**** ********** ***** ******, ** ***14 Cell: 239-***-**** Email: ********@*****.***

PROFESSIONAL EXPERIENCE

SOURCE INTERLINK COMPANIES Bonita Springs, FL

Account Manager II, August 2006 – May 2014

• Spearheaded action plans for successfully onboarding new customers seamlessly

• Trained new and existing staff on internal user interface systems, customer retention, and service protocol

(internal/external)

• Trained buyer contacts and staff on distribution protocols for maximum sales results

• Developed SAP Business Intelligence reporting to analyze sales trends and opportunities for growth

• Prepared/presented business reviews to C-level Executives (external) and Category Managers

• Performed profit & loss management to new and existing customers Negotiated with retailers on new and

existing contracts to maximize overall profitability by 9%

• Reviewed and approved Account Manager I correspondence and daily work for customers

• Liaison between publishers and retailers

• Designed and implemented in-store promotional programs that grew sales by 25 %

• Increased overall yearly sales from 2008-2014 by 10% while industry sales trended down by 10%

• Facilitated modified distribution and logistics needs for customers during bankruptcy re-organizing

• Prepare/presented daily, weekly and monthly scorecards and progress reports directly to Senior Vice

President (internal)

Account Manager I, December 2004 – August 2006

• Managed annually over $10 M in inventory and sales for 12 retail chains

• Day-to-Day account management duties included new store/chain set up, marketing new products, creating

and implementing specific planograms for strategic long term growth

• Prepared monthly scorecards for Group Manager to assess sales and implement action items for growth

• Communicated directly with external buyer contacts to implement strategic initiatives to reach sales goals

• Evaluated industry analysis to compare with customer data to improve yearly efficiency goals

• Researched discrepancies in electronic sales reporting including price/cost errors and zero sales

• Balanced customer needs versus company initiatives to ensure overall profitability

• Coordinated EDI set up between retail partners and internal IT groups to eliminate paper invoicing and billing

• Educated customers on Scan Based Trading (SBT) best practices for successful testing and implementation

Customer Service Representative, June 2003 – December 2004

• Solved customer inquiries regarding distribution, shipments and accounting issues via telephone and email

• Coordinated solicitation processes of products to smaller wholesalers

• Revised and streamlined internal procedures regarding re-orders, distribution changes and returns

• Trained new employees on industry terminology, UI systems and organizational chart

• Provided confidential customer service functions for large retailer clients across the United States including

Barnes & Noble, Borders, Hastings Entertainment

EDUCATION

Bowling Green State University Bowling Green, OH

Bachelor of Liberal Studies, Sociology & History, May 1995

ADDITIONAL SKILLS

• Microsoft Office Suite including Excel and PowerPoint presentations

• Professional image to meet with clients to present sales reviews, new products, and represent clients

at industry events

AWARDS AND HONORS

• Hastings Entertainment Vendor of the Year (2007 & 2008)

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