Sales Service Representative

UGBAD HUSSEIN FARAH

**** ********* **. * *** N*E 1B3

London, Ontario 1-519-***-**** *****.*****@*****.**

Education

Western University

**** ******** ** **** ** Political Science

Degree Completed with Honours

Minor Degree: Sociology

Experience

English Lecturer and Program Coordinator 02/2013 – 05/2014

Score- Plus Qatar and the Princeton Review Doha, Qatar

Directed classrooms of up to 20 students between the ages of 16-50

Created/Evaluated curriculum and developed resources based on continuous

assessments of students needs and feedback

Created and edited flyers, advertisements and website content for company programs

and educational initiatives

Proofread essays and advertisements going into the Peninsula and Golf Times

Edited all department documents and program content

Planned and ran educational meetings, seminars and events

Insurance Specialist 08/2011 – 01/2013

TD Bank Financial Group London Ontario

Provided credit and insurance advice to clients and customers of TD Bank Financial Group

Consistently achieved and surpassed targets for sales revenue and units

In the 1st quartile of the department for sales month after month

Top Sales performer and Quarterly Champion

Compliance and Sales lead

Develop market conduct procedures for the department

Edited proposals and financial documents

Store Manager 06/2009 – 06/2012

Costa Blanca, CMT Inc. London, Ontario

Ran a successful retail environment as head of a 12 person staff in a busy metropolitan shopping

center

Hired and coached staff on and off the sales floor to achieve productivity goals

Delegated tasks and overlooked floats, deposits and end of day closing procedures

Worked as the visual merchandiser to create appealing wall displays that attracted

customers and increased sales

Designed and implemented a Loss Prevention Action Plan that brought the store loss down

12% from the previous inventory count

Won and annual trip along with the management team for achieving highest sales in region

UGBAD HUSSEIN FARAH

1069 SOUTHDALE RD. E AST N6E 1B3

London, Ontario 1-519-***-**** *****.*****@*****.**

Volunteer Experience

Board Member 09/2010 – 06/2011

Western Head East Western University

Chaired and worked on numerous projects in response to the HIV/AIDS crisis in Africa,

specifically Tanzania

Fundraised to establish probiotic yogurt programs in highly underserviced areas of Sub-

Saharan Africa with high HIV/AIDS infection rates

Organized volunteer charity events and promotional campaigns

Coordinator 09/2010 – 06/2011

Homework Help Program Laurier Secondary School

Created and afterschool homework program for students of my alma mater and members

of the African Community in London, Ontario

Tutored high school level students in all subjects

Focused on improving reading, writing and oral skills

Taught ESL to elementary level students and organized activities

President 09/2007 – 06/2009

The African Students Association W e s t e r n U n i v e r s i t y

Ran and chaired weekly executive meetings

Delegated jobs to my executive committee

Overlooked financial transactions, account activity and booked venues, caterers and

performers

Organized fundraisers to support local and international charities

Client Service Representative 09/2006 – 02/2008

VON Canada Not-for-profit, Victorian Order of Nurses

Assisted in fundraising and event planning activities

Performed accurate data entry of all relevant client and billing information

Updated and maintained electronic client database

Skills

Languages: English (Native), Somali (Proficient)

Computer Skills: Microsoft Office (Word, Excel, Outlook and Power Point)

Certifications: Teaching English as a Foreign Language (TEFL)

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