Customer Service Technician

Rajdeep KaurRajdeep Kaur Rajdeep Kaur

**** ***** ***** *** *** Grove, Ca 95624

Phone: 916-***-**** Fax: 916-***-**** E Mail: ***************@*****.***

Objective

To be an integral contributor to the company's vision and values by providing excellent customer/client service

Volunteer Work

February 2014 Present

Sutter Memorial Hospital (cardiac rehabilitation)

August 2012 December 2012

Asbury Rehabilitation Center (physical therapy aide)

January 2011 December 2011

First Five California

August 2007 August 2008

Kaiser Permanente

August 2007 August 2008

Red cross

Certifications

Pharmacy Technician License

CPR First –Aid Certified

Experience

Volt Workforce Solutions (Apple Computers) May 2011 May 2012/ April 2014 June 2014

Answered client’s phone calls. Shipped materials. Prepared spreadsheets. Input the units into the system, scanning

iPhones, Ipads’, iPods’, Displays, and other accessories. Picking/packing. Distinguished knowledge of Microsoft

software such as Microsoft Excel, Microsoft PowerPoint and Microsoft Word. Excellent proficiency in SAP

and PEGATRON databases. Trained new hires.

Eskaton Assisted living June 2010 April 2011

Pharmacy Technician. I contacted doctors on patients’ behalf. Faxed documents. Discharged patients. Took care of

patient’s insurance and billing. Input and fax admission/physician orders on a spreadsheet and forward to doctors for

further review. Assist with notifying medical staff of any patient concerns, and family emergencies. Completed weekly

reports to be reviewed by the general manager. Managed assisted daily logs.

Panda Express June 2008 June 2010

Shift leader. Lead cashier. Customer care. Deposited money in the bank and filled out the safe log. Counted registers at

the end of the shift. Prepared cash registers for the next shift. Documented customer’s complaints and employees’

complaints.

Rajdeep KaurRajdeep Kaur Rajdeep Kaur

9071 Devon Crest Way Elk Grove, Ca 95624

Phone: 916-***-**** Fax: 916-***-**** E Mail: ***************@*****.***

National Career Education January 2009 September 2009

I scanned documents into the computer. Attended to phone calls of perspective students. Took messages for counselors.

Emailed/faxed/mailed documents to students. Filed important documents in their designated files. Booked appointments.

Education

California State University September 2009 present

I’m a Kinesiology major graduating in December.

National Career Education January 2009 September 2009

I’m a certified Pharmacy technician.

Skills

Certified CPR/AED

Can type 60 wpm.

Proficient in Microsoft word and excel.

Bilingual (Punjabi/Hindi)

Energetic

Outstanding customer service and communication skills

Highly organized and detail oriented

Excellent skills in time management, prioritizing tasks, and meeting deadlines

Fast learner

Consistently maintain a positive attitude and enjoy helping people

Accustomed to working in a fast pace environment with the ability to think quickly and successfully handle difficult

customer

References

Cindi Gonzalez (supervisor) 916-***-****

Syed Zamir (supervisor) 916-***-****/ 916-***-****

Linda Moreno (supervisor) 916-***-****

Parambir Dhaliwal 209-***-****

Jaspreet Kaur 916-***-****

2

Rajdeep KaurRajdeep Kaur Rajdeep Kaur

9071 Devon Crest Way Elk Grove, Ca 95624

Phone: 916-***-**** Fax: 916-***-**** E Mail: ***************@*****.***

2

Contact this candidate