Customer Service Sales

Highly collaborative professional adept at assisting customers, setting

clearly defined goals and reaching them. Positive contributor to team-

oriented environments. Strong verbal and writing skills. Focused, creative,

detail-oriented expert, seeking a sales/customer service role with

continued growth and development opportunities

PROFESSIONAL EXPERIENCE

INSURANCE AGENT

Insurance Agent (Present)

. Develop strategic relationships with over 135 clients in person

and over the phone

. Sell health, life, dental and vision plans

. Master new computer skills and software applications

. Investigate and analyze information in order to draw conclusions

. Handle different projects and prioritize work, maintaining high

levels of accuracy

. Analyze data, compile information and prepare applications

. Maintain electronic filing

. Work independently as well as part of a team

CLAREMONT TOYOTA-Claremont, CA

Sales Associate (September-December 2013)

. Developed relationships with customers in person and over the

phone, with

professional manner and presence

. Assisted clients in identifying and recommending preferred

transportation solutions

. Utilized strong analytical and problem solving skills

. Demonstrated vehicles, closed sales and delivered to customers

with 94% satisfaction

PETALUMA CHRISTIAN CHURCH-Petaluma, CA

Senior Pastor (April 2005-September 2013)

. Led, mentored, and developed staff, board, and congregation to

coordinate multiple

projects on a day-to-day basis

. Drafted, created, edited and delivered training materials

resulting in higher degree of

understanding and appreciation

. Made administrative and procedural decisions and judgments on

sensitive and

confidential issues

. Used independent judgment to manage and impart confidential

information

. Interpreted, adapted and applied guidelines and procedures

. Set strategic direction of congregation and motivated

individuals to reach goals

. Prepared and presented weekly messages to congregants and at

seasonal community

gatherings

. Facilitated small group meetings

OCEANLAKE CHRISTIAN CHURCH-Lincoln City, OR

Pastor (1994-2005)

. Supervised staff and board to address spiritual needs and drive

cultural

transformation of congregation

. Researched, prepared and delivered engaging learning sessions on

a weekly basis

. Managed and planned construction of a new multipurpose gymnasium

while

communicating key concepts to stakeholders to achieve buy-in

. Coordinated teams of volunteers to address needs and requests

C & R PLUMBING-Coeur d'Alene, ID

Purchasing Agent (1993-1994)

. Assisted owner in pricing products during competitive bidding

process

. Prepared documentation and contracts for government, corporate,

and private

jobs

. Collaborated with and negotiated prices for business partners

and suppliers

. Provided supply management services, including timelines and

logistics for

warehouse and job-site shipments

EDUCATION

Bachelor of Theology, Ministry (1983)

Ozark Christian College Joplin, MO

TRAINING AND PROFESSIONAL DEVELOPMENT

. Life and Disability Insurance and Security Series 6, 63 &

22 (1991)

. Prepare/Enrich Marital Counseling Inventory Training (1991)

. Stephen Ministry Training for Grief Counseling (2009)

. Trauma Communication and Death Notification Training (2009)

. Life & Health with Ethics Insurance License (2014)

COMPUTER SKILLS

. Windows NT ( Outlook ( Google+

. MS Word ( MS Excel ( MS PowerPoint

VOLUNTEER ACTIVITIES

PETALUMA CHAPLAINCY-Petaluma, CA

Chaplain (2009-2013)

. Provided crisis intervention and grief counseling for

individuals involved in police,

fire, and hospital emergencies

Lead Chaplain (2010-2012)

. Supervised team of volunteer chaplains

. Served as liaison to shared service organizations and local

agencies

STEPHEN MINISTRY-Petaluma, CA

Counselor Overseer (2009-2013)

. Facilitated regular meetings for Stephen Ministry counselors,

offering support and

advice to enable them to better provide grief-counseling

services to community

members in need

ALEXANDER CHRISTIAN FOUNDATION-Lincoln City, OR

President (1997-2005)

. Crafted and presented appeals to nonprofit organizations to

increase funding for

college scholarships

. Led board meetings to promote the foundation and developed

strategic fundraising

plan to increase the visibility of and solicit support for the

foundation

HOSPICE OF SWEETWATER COUNTY (WY)

Grief Support Counselor (1988-1990)

. Provided grief counseling for families and offered ongoing

support in the wake of

difficult or traumatic events

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