Customer Service Manager

CURRICULUM VITAE

PERSONAL DETAILS

Name: Prince Sharma

Address: ***, ***** *,

Stadium Plaza,

Ahmedabad (India)

Mobile: 0091-7600-956-215

E-Mail:

***************@*****.***

Nationality: Indian

Date of birth: 1st November, 1989

Marital Status: Single

Driving licence: Hold full Newzealand and

Indian driver licence.

Languages spoken: English, Hindi, Punjabi

Interests: Traveling, swimming, meeting people, surfing on

internet, listening music and watching

cricket.

PERSONAL STATEMENT

I am a young competitive person who enjoys challenges and always

strives for the best. I have a friendly behavior and a good listener.

Coming from an international background, I enjoy meeting new people from a

variety of cultures. I am an honest, reliable and hard working employee,

with excellent time management and strong communication skills. I believe I

am a quick, keen learner who is willing to put extra time to improve myself

and the company for whom I work. I hope to obtain a position that will

allow me to enhance my hospitality business skills, presenting me with the

opportunity to give myself and the company for the best.

CARRER OBJECTIVE

To gain knowledge and understanding of all those functions that would lead

to the growth of an organization. To increase my skills and efficiency that

will benefit the organization and help me grow the skills, I have been

learned from my Studies.

EDUCATIONAL QUALIFICATION

Diploma in Hospitality Management & Operations (2009)

Wellington Institute of Technology, Wellington, New Zealand.

Subjects Studied:

Hospitality Communication, Organization Management, Human Resource,

Marketing, Accounting, Hospitality law and applied practice.

Bachelors of Hotel Management & Catering Technology

Kukreja Institute of Hotel Management & Catering Technology, Dehradun,

India.

Subjects Studied:

. 2003-2004: Food Production, Front office, housekeeping, food and

beverage service, food and science nutrition, introduction to hospitality

management, commodities, communication skills, French, principles of

management, sales and marketing, tourism concept and linkage.

. 2005-2006: Food Production, Front office, housekeeping, food and beverage

service, engineering and maintenance, communications, French, tourism and

resort management, computer applications.

. 2006-2007: Food Production, Front office, housekeeping, food and

beverage service, hygiene and sanitation, food and beverage control,

communication skills, French, managerial economics, business policy and

environment, marketing conceptual framework, hotel laws.

. 2007-2008 : Food Production, Front office, housekeeping, food and

beverage service, food and beverage management, purchasing and record

stores, French, human resource management, financial management, hotel

operations and management, conference and conventions, managerial

economics, hotel accounting, organization and consumer behavior, computer

applications, safety and first aid.

WORK EXPERIENCE

Date: July 2013-Ongoing job

Organization International call center

(E-tech private limited)

Position: Customer Service

Representative

Responsibilities: Solving all type of customer

queries, Answering

Emails, Work with

certain standards set up by

Client.

Date: Jan. 2012- June 2013

Organization Dominos Pizza: - Porirua,Wellington.

Position: Restaurant Manager

Responsibilities: Stock ordering as per

requirement, overall

accountability

for the successful running of the

business,

Interviewing & Hiring, Manage the

www.dominosjobs.co.nz website, On the job

experience

training for new employees, Sales

building/Local

Store Marketing/Box topping,

Organise weekly

meetings, Check & post rosters,

Follow up of all

manager responsibilities,

Uniform ordering for

new staff,

Action plans to

improve any lagging issues

(service,labour,

service growth), Manage the

warning file and Work

within P&L budgets.

Date: March 2008 - Dec.

2011

Organization: Burger King :- Courtney

place,Paraparumu, Lambton quay, Porirua,

Manners mall Wellington.

Position: Shift Manager

Responsibilities: Leads shift operations,

Building crew talent, Staff rosters, Stock

ordering, Restaurant Compliance with

appropriate regulations, Assists with promoting

restaurant profitability, opens & closes the

restaurant, Ensure restaurant maintenance.

+

Date: March 2008- March 2009

Organization: Masala Restaurant and cafe,

Wellington

Position: Guest service staff

Responsibilities: Customer Service, Cash Handling at peak hours, order

taking, solve guest complaints, all types of

food and liquor service, cleaning and up

keeping of dining area.

Date: Jan 2007- July

2007.

Organization: Hotel Intercontinental Eros, Nehru Place, New Delhi

(INDIA)

Position: Industrial Trainee

Responsibilities: Set a positive example of guest relations;

understand the functions of all four

departments of the hotel, Interacts with

customers for service in Front office,

Restaurant, room service and Bar.

CERTIFICATIONS

> Basis Management training program from Burger king Newzealand.

> Serve safe essentials for managers from National restaurant association

USA (Still Valid till 2015)

> Guest service expert.

> Food safety course from burger king.

> We Learn course from Wendy's.

> Current general manager certificate.

> Red cross certificate

> Industrial training in Intercontinental hotel

> Computer proficiency

Computer Skills

MS-Word, Working with MS-Excel spread sheets and Basic computer concepts.

Typing speed about 40-45 Words per minute.

Personal Attributes

> Multi-Tasking ability along with good Customer service experience

delivery.

> Analytical thinking and problem-solving skills.

> Mature and supportive with a positive and CAN DO attitude.

> Self-management during pressurized situations.

> Self-motivated and Hard working.

> Good communication skills and a quick learner.

> Good planning and organizing skills.

Reference : Reference can be provided on request from Previous employer.

Contact this candidate