Customer Service Training

Sacha Andela

*-** **** ****** ****, Bowmanville

416-***-****

*******@*******.***

Profile Statement: Friendly and personable Public Relations/Customer

Service skills with previous demonstrated experience working in reputable

companies. I am a quick learner, enthusiastic, motivated and loyal. I also

have the skill to be, cooperative and productive when working as part of a

team with a strong focus on customer service and repeat business.

Qualifications:

> SMARTSERVE certified

> Multi-lingual

> Strong interpersonal communication skills and adept at resolving conflict

in ways that maintain relationships with customers and staff

Relevant Employment History:

Hostess/Lodge Attendant, Griffith Island Lodge 2012

> Provided attentive, individualized service, ensuring accuracy of

orders placed

> Cleared and set tables in advance of customers' to ensure they were

welcomed

> Served hors dourves prior to dinners, announced seating, seated guests

as directed

Bartender, O'Malleys 2007 - 2010

> Efficiently served guests up to 60 in number

> Accurately processed debit, cash and credit transactions, balanced

nightly

> Double-checked ID's of patrons, entrusted to work independently

Bartender/Server, Fox and Fiddle, Pheasant and Firkin, Red Lobster, 2005 -

2007

Compass Group

> Noted for working quickly, establishing and maintaining a strong loyal

customer base

> Worked a variety of shifts as required, memorized menus for each

Other Employment History:

Flight Attendant, Canada 3000 Airlines 1999-2002

> Interacted positively with customers, listened attentively to concerns

and resolved issues

> Was required to have and used valid first aid training as situations

arose

> Exceeded stringent grooming standards of the airline with a perfect

attendance record

Sacha Andela

416-***-**** Page 2

Volunteer Activities:

Volunteer Caterer, Port Perry Christian School

2013

Education/Professional Development:

Travel and Tourism Diploma, Sir Sandford Fleming College 1998

Excellent References Available Upon Request

Contact this candidate