Customer Service Project Management

Angela Weaver

AAS

South Euclid, OH

******.*********@*****.*** - 216- 213-5942

I am an experienced professional in Business Management and efficient in Project Management. I have

expertise and vast professional experience in Closing of Financial Accounts, Client Relations, Research and

Preparing Financial Statements.

WORK EXPERIENCE

Collections Representative

NATIONAL ENTERPRISE SYSTEMS - Solon, OH - 2010 to Present

Collections

Collect bills by making outbound telephone calls to customers by written correspondence

Record data, notations, and enter data online while talking with customers

Handle adjustment as appropriate to resolve discrepancies

Handle payments arrangement negotiations and extensions of credit

Possess basic computer and keyboarding skills

Suit Auditor I & II

WELTMAN WEINBERG & REIS CO - Brooklyn Heights, OH - 2007 to 2010

Reviewed files and prepared accounts for lawsuit firm-wide prior to further legal action

Ensured all required procedures and paperwork were accurate

Contacted clients via mail, fax, telephone, or e-mail to request needed documents

Confirmed debtors assets

Determined need for suit authorization and forwarded to appropriate party

Ensured completed files were forwarded to the Processing department

Responsible for verified the accuracy of the internal records and checked for mismanagement and fraud

Investigate and correct problems with accounts; and provide status updates

Work closely with supervisors to identify and meet client expectations

Respond to clients request for additional services

Monitor files to ensure accounts are serviced in accordance with client expectations

Perform research to determine feasibility of requested services

Confirm debtors assets and adjust and combine balances on systems of record

Secretary/ Receptionist

ITT Technical Institute - Warrensville Heights, OH - 2005 to 2007

Handled calls and promptly forwarded them to appropriate person among employees

Responsible for scheduling meetings for all employees

Composed and distributed inter-departmental memorandums (e-mail, documentary and voice)

Analyzed incoming memos, submissions, and reports

Opened, sort, and distributed incoming correspondence, including faxes and email

Filed and retrieved corporate documents, records, and reports

Prepared responses to correspondence containing routine inquiries

Performed general office duties and performing basic bookkeeping work

Prepared agendas and made arrangements for committee, board, and other meetings

EDUCATION

Applied Science in Criminal Justice

ITT Technical Institute - Warrensville Heights, OH

2005 to 2007

SKILLS

Strategic Visions and Project Planning Management Collaboration Team Building and Staff Leadership

Analytically and Organizational Skills Committed and Innovative Leader Strong Project Management Skills

Productivity and Time Utilization Excellent Communication and Written skills Development and Training

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