Customer Service High School

**** ***** ***

San Jose, CA ***** 408-***-**** (home)

**************@*****.***

Penelope Velasquez

OBJECTIVE: To obtain a position in Administrative/CSR/Management

SKILLS: *Type 50-60 wpm *Filing Alpha/Numeric

*Bilingual English/Samoan *Multi-Phone lines

*Coping and Faxing *Mail Handling

*Computer Literate *Customer Service

*Take and Convey Message *Record Keeping

PERSONAL

QUALITIES: *Hard Working *Quick Learner

*Punctual *Team Player

EDUCATION: William C. Overfelt High School, San Jose, CA

High School Diploma

EXPERIENCE:

04/08 - 8/13 Lord & Sons Inc

Accounts Receivable/Customer

Service/Administrative/Warehouse

Receive customer checks and enter them into the systems,

mail invoices, answer multi-phone lines, assist with

invoices, filing, billing, mailing, provide proof of

delivery, assist other departments when needed. Helping

customer with questions that they might have on their

invoice or filling out papers for credit applications.

Assist Operations manager and Head Operations when needed.

Log incoming orders from customer and direct warehouse for

incoming customer at will call counter. Do research on open

orders that customer might have not received. Assist with

receptionist when needed. Helped with shipping and

receiving of packages from vendor and to customer.

05/04 - 12/06 California Hawaiian Mobile Home, San Jose, CA

Admin. Management Assistant

Responsible for paying park bills, answering multi-

phones, file, distribute incoming mail,

ship/receive DHL packages, assist in receiving rents

from tenants, also in maintaining office daily

function, ordering office supplies, making bank

deposits.

09/02 - 05/04 Home Administrative, San Jose, CA

Responsible for financial planning, budgeting and

record keeping plan and prepare meals, communicate

values to children and provide supervision,

transport children to school, perform general house

keeping.

10/99 - 09/02 Relizon, Milpitas, CA

Administrative Assistant

Answered multi-phones, filed, distributed incoming

mail, maintained office supplies, typed letters, and

shipped/received Fed-Ex packages, assisted in

kitting and other printing projects. Also assisted

with customers and clients needs.

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