Quality Assurance Project Manager

ANNE FINLEY

617-***-**** ********@*****.***

SUMMARY

Experienced project and operations manager with extensive organizational, analytical, and problem-solving

skills. Specialties in communications and process and system improvement. Adept at cross-functional consensus

building; logical and concise communications (including tailored trainings and presentations); and effective

management of projects and deadlines, both technical and non-technical.

PROFESSIONAL EXPERIENCE

CENGAGE LEARNING, Boston, Massachusetts

Associate Program Manager, 2014–Present

Standards & Process Implementation Manager, 2012–2014

Supported Global Production division staff across all production locations, both in terms of process and system

development and improvements and in streamlining communications around standard policies and procedures.

o Devised and implemented protocols, policies, and documents to further the business goal of

standardizing procedures for improved efficiency

o Built consensus through moderation of cross-functional meetings on key process initiatives, including

new business system fields/screens and automated forms to support workflow

o Trained staff (via presentations ranging from 5–50+ attendees, and through dozens of independently-

created BrainShark videos) regarding working efficiently with internally-utilized software/systems and

adherence to new or updated procedures

o Consolidated and catalogued internal document libraries and reference lists in SharePoint to provide

centralized resources for staff

Content Project Manager, 2008–2012

Oversaw the production of 10+ complex and high-priority college textbook titles (plus associated products) per

year, beginning with budget reviews and extending through release of files to the printer.

o Managed vendors and freelancers (production services, permissions researchers)

o Monitored schedules to ensure on-time receipt and delivery of materials and timely achievement of all

project milestones

o Headed internal quality assurance effort, including checking layouts and all rounds of pages

o Led launch meetings to finalize plans for design and composition, and ultimately communicated critical

interior/component print specifications to manufacturing prior to final file delivery

HOUGHTON MIFFLIN HARCOURT, Boston, Massachusetts

Editorial Assistant, 2007–2008

Performed editorial, management, and administrative duties to support multiple title lists.

o Gained independent expertise producing numerous ancillary programs, including hiring of freelancers,

review of copyedit, and end-stage quality assurance

o Proofed nearly 200 new maps for title use, in support of company-wide map program overhaul

EDUCATION

WASHINGTON AND LEE UNIVERSITY, Lexington, Virginia

o B.A. in English, summa cum laude, Phi Beta Kappa, 2007

o Dabney Stuart Prize for Distinguished Critical Writing, 2005

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