Customer Service Representative
Resume:
Dreis R. Ford
Houston, TX 77086
Home: 281-***-****
Cell: 832-***-****
email:*********@*****.***
Experience:
FMA ALLIANCE, LTD
Collector
Houston, TX, USA
April 2009-March 2014
Assisted customers with delinquent accounts, kept record of all calls,
Adhered to policies, procedures, and maintained quota standards for client.
NCO/T-MOBILE
Customer Service Representative
Humble, TX, USA
January 2008 - February 2009
Assisted customers with general technical issues with their cellphones and data devices, billing,
Diffused angry customers, and kept record of all calls.
Reliant Energy/Chasecom
Customer Care Representative
Houston, TX, USA
June 2007- October 2007
Assisted customers with general billing issues, kept record of all calls, assisted with selecting
good price plans to meet customer’s needs and company conversion standards.
Inex Business Solutions
Operations Manager
Houston, TX, USA
June 2001 – June 2007
Coordinated letter shop projects for bulk mail direct marketing campaigns,
Reconciled work orders and related client and vendor invoices. Maintained labor costs and
scheduled employees by project.
Convergys Corp
Customer Service Representative
Houston, TX, USA
June 2000 - October 2001
Assisted customers with general internet issues, diffused angry customers,
Handled supervisor calls, assisted training team, kept record of all client calls.
Setec Protective Services/Penzoil
Houston, TX, USA
September 1998-June 2000
Made hourly rounds, daily activity reports, monitored cameras, and assisted clients with
directions through tunnel, and granted access to employees entering parking garage via camera.
Whelan Security Company/Northline Mall
Non-Commission Security Guard
Houston, TX, USA
August 1996-November 1998
SGT-Dispatcher, monitored cameras, daily activity reports, assigned post for shift, secured all
entrances at closing, issued suspensions for violations, and kept record of time sheets.
Alan Pinkerton Security & Investigations
Non-Commission Security Guard
Houston, TX, USA
June 1995 - June 1996
Made hourly key rounds, secured facility, daily activity reports, filled in for coverage at other
post per dispatch request, and escorted clients to their vehicles.
K-mart/ Little Caesar's Pizza Station
Crew Leader
Houston, TX, USA
June 1993 - June 1995
Prepared customer’s orders, handled cash, promoted to Crew Leader in 1995,
Supervised and trained a staff of five, conducted weekly and monthly inventory,
Adhered to OSHA policies, handled employee schedules, customer service, and established daily
lunch specials for employees.
Education
North Harris Montgomery Com. Coll. Houston, TX
Cosmetology
Humble, TX USA
Major: Cosmetology
Cosmetology, licensed
Houston Community College
GED 1993
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