Customer Service Sales

Toni L. Reed

**** ****** ***** ****, *******, TN 38116 - 901-***-**** (H) – 901-***-**** (C) – *********@*****.***

Career Overview

Personable and responsible Sales Representative with 4 years in retail and customer service. Solid team

player with upbeat, positive attitude.

Core Strengths

Customer service Courteous demeanor

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Floor set design and visual displays Fast learner

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Store maintenance Strong client relations

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Telecommunication skills Energetic work attitude

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Multi-line phone usage Active listening skills

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Credit card processing Trusted key holder

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Telephone inquiries Problem solver

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Accomplishments

Customer Interface

● Greeted customers upon entrance and handled all cash and credit transactions.

● Assisted customers over the phone regarding store operations, product, promotions and orders.

Monetary Transactions

● Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Telephone Service

● Professionally processed 80+ calls per day, providing information and service to ensure customer

satisfaction.

Work Experience

Wells and Wilson Financial May 2009 to Present

Memphis, Tennessee

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Receive and route messages and

documents such as identification and insurance to appropriate staff. Compile and record data charts, reports, and

correspondence, using laptop or personal computer. Complete insurance and other claim forms. Perform various clerical

and administrative functions, such as ordering and maintaining an inventory of supplies

Target August 2011 to August 2013

Sales Team Lead

Olive Branch, Mississippi

Trained new employees by providing knowledge of specific store tasks and policies. Ensured superior

customer experience by addressing customer concerns, demonstrating empathy and resolving problems on

the spot.

Cross-trained and provided back-up for other customer service representatives when needed. Maintained

cleanliness and presentation of stock room and production floor. Received multiple reviews acknowledging

my level of dedication to excellent customer service.

Dollar General August 2010 to September 2011

Sales Associate/ Assistant Manager

Memphis, Tennessee

Answered customer questions regarding store merchandise, department information and pricing.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer

service.

Replenished merchandise shelves with items from the stockroom.

Designed displays to make the store experience interactive, engaging and reassuring.

Scheduled weekly inventory pickups and deliveries with vendors. Designed and suggested new display

idea for merchandise, resulting in improved customer view/accessibility and leading to increased sales.

Worked as a team member performing cashier duties, product assistance and cleaning,

Braun Research May 2009 to August 2011

Customer Service

Memphis, Tennessee

Provided customer service during an average of 200 calls per day by answering customer inquiries, solving

problems and providing new product information.

Dedicated to continuously improving sales abilities and product knowledge.

Communicated all store initiatives and promotions to customers to generate return business.

Guaranteed positive customer experiences and resolved all customer complaints. Managed quality

communication, customer support and product representation for each client.

Educational Background

2010

Whitehaven High School

General Studies

High School Diploma

Memphis, Tennessee, United States

With Honors

Southwest Community College

General

Associate of Science

Memphis, Tennessee, United States

Continuing Education

Experienced in Microsoft Office, Powerpoint, Excel

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