Customer Service Manager
Resume:
MICHAEL ANTHONY JONES
Fort Washington, Maryland 20744
Cell 301-***-****, Home 301-***-****
************@*****.***
EDUCATION:
August 2009 – Some College-Prince George’s Community College
June 2009 – Graduate- Crossland High School
Temple Hills, Maryland 20748 – Diploma
SKILLS/ATTRIBUTES:
1) Excellent Sales Ability
2) Operate Cash Register/Process Payments/Ability to Hand Cash
3) Identify and Solve Customer Needs
4) Excellent Customer Service
5) Very Outgoing Personality
6) Maintain Punctual and Reliable
7) Close Attention to Detail
8) Excellent communication skills
9) Maintain image of company by example and outmost professionalism
10) Ability to multi-task
11) Good knowledge of grammar, composition, spelling and punctuation
12) Good time management skills
EXPERIENCE:
Doc Popcorn Lead Manager
November 19, 2013- Present
Doc Popcorn
6800 Oxon Hill Rd, Oxon Hill, MD 20745
My Duties Included: My most important part of my job was maintaining staff by recruiting, selecting,
orienting, and training employees; maintaining a safe, developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job
results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems,
policies, procedures, and productivity standards. Also, I have to establish strategic goals by gathering
pertinent business. Furthermore, I have to maintain the quality service by enforcing quality and customer
service standards; analzing and resolving quality and customer service problems; identifying trends;
recommending system improvements. I have to contribute to team effort by accomplishing related results as
needed. Starting/Ending Pay Rate: $11.00/Hourly.
Receptionist/Front Desk
November 20, 2013- March 30, 2014
Grosvenor Park 1 Condominium
10201 Grosvenor Place N. Bethesda, MD 20852
My Duties Included: Greeting, assisting and directing guests, workers, visitors and the general public.
Answered all incoming calls and handled caller’s inquiries. I have to provide office support services so as to
make sure efficiency. I responded to guests and public inquiries. Provided word-processing and clerical
support Picked up and delivered the mail and sign for packages. Maintained the common filing system and
file all letters. Reason for Leaving: My hours from my popcorn job was conflicted with my weekend hours
at the condominium. Starting/Ending Pay Rate: $10.50/Hourly.
Sandwich Maker
January 29, 2013 – July 15, 2013
Au Bon Pain
2102 Crystal Plaza - Jefferson Davis Highway - Suite 2116
Arlington, Virginia- Crystal City 22202
My Duties Included: Greeting the guest, making their sandwich, making a suggestion if there something.
Accurate cash handling. Food preparation; greet and serve customers in a friendly & courteous manner.
Station set up and breakdown, and restocking. I had to transport of product from back of kitchen to satellite
location in the Au Bon Pain. Good knife handling skills preferred. Keep a neat, clean, and sanitized work
area. I worked consistently and productively during my entire shift. Cleaning of equipment used, general
cleaning and other food service duties as requested by management. Reason for Leaving: I had a death in the
family. My Grandpa passed away so I to move down to Florida. I just moved back up her on August 10, 2013.
So I resigned because I don’t know how long I had to be in Florida. Starting/Ending Pay Rate:
$8.50/Hourly
Sales Associate
January 26, 2012 – January 20, 2013
Bath & Body Works
1100 S Hayes Street, Arlington, Virginia 22202
My Duties Included: Setting up promotional display, successfully handled large crowds of over 200 people
during demanding sales events, Keep a tidy, and Supports a customer-centric culture, where the full energy
and activity of the store team are focused on delivering highly satisfying customer experiences. I was building
a lot of customer loyalty by converting customer relationship marketing and customer capture. Also I would
maintain awareness of all sales, promotions and applicable ringing Procedures. I’ve displays general product
knowledge of all categories. Understands and adheres to brand standards. My main duty was to maintain an
awareness of loss prevention by fostering a culture of honesty and connecting the link between customer
service and shrink. Reason for Leaving: I resigned because received of better job offer with better pay.
Starting/Ending Pay Rate: $7.25/Hourly
Attractions Host
June 6, 2011 - January 2, 2012
Walt Disney World Resort – Disney Quest
1486 E Buena Vista Drive, Lake Buena Vista, Florida 32830-9600
My Duties Included: Operating the eight ride attractions inside Disney Quest Park, opening and closing the
attractions by using a standard checklist, ensuring that the attractions worked and/or don’t work. Also I was
assigned to clean and maintain the inside and the surrounding building outside ensuring that the all the needs
of guests were met in a courteous and timely manner, if items were missing and/or lost, I was directing guests
to the lost and found, if children were lost, I would go through the proper procedures to find the child or
children are safely return them to parent or parents. I wanted to make sure that every guest I met had an
enjoyable experience while visiting our theme parks and/or the Downtown Disney area. And if they don’t, I
would try with all my power to find something exciting and fun to do for them. For example, a Princess or
Prince Magical Moment for the kids for the parents I sent them to the relax room while I had their kid or kids.
Reason for Leaving: I graduated/completed my Disney College Program on December 6, 2011. Once your
completed your program you go back home. Starting/Ending Pay Rate: $7.50/Hourly
Volunteer-Office Assistant/Receptionist
August 27, 2010- May 31, 2011
Prince George’s Community College
301 Largo Rd, Kettering, MD 20774
My Duties Included: Answers telephone and greet visitors giving general information in response to
inquiries; delivers oral and written messages to unit members. Sorts and distributes incoming mail. Also I
deliver items to other offices or locations. I had to operate office equipment such as copiers, calculators, word
processors, or other equipment found in work unit. Maintain front office and lobby is neat and orderly.
Uphold the highest levels of professionalism and ethical conduct. Perform other duties as necessary. Reason
for Leaving: I received/took the Disney College Program job offer.
Euniesha Davis, 610-***-****
REFERENCES:
Sylvia Brooks, 301-***-****
Doc Popcorn General Manager
Crystal G. Garcia, 301-***-****
Sue Quigley, 301-***-****
Grosvenor Park 1 Condominium General Manager
Helena Johnson, 202-***-****
RaJanae Weeks, 301-***-****
Au Bon Pain Manager and Co-Manager
Monique Goldston, 202-***-****
Bath & Body Works Manager
Ciera Rodriguez, 407-***-****
Attractions Guest Services Manager
Walt Disney World Resorts
Rhonetta Braxton-Fisher, 240-***-****
Executive Office Manager
Prince George’s Community College/Student Support Services
Contact this candidate