Customer Service Sales
Resume:
Allen Suslow
Burlington, NJ ***16
*******@*******.***
www.linkedin.com/in/allensuslow
SUMMARY
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Property Management Regional Manager with broad experience in all aspects
of leasing, marketing, multi-site management, training and development,
planning, coordination and development, staffing, project management and
financial performance. Strong innovative leader and problem solver with a
successful record of implementing procedures to obtain desired results
and productivity.
QUALIFICATIONS
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Capable of assuming full responsibility for multi-unit operations,
establishing plans/budgets, and implementing these plans to achieve project
results.
Demonstrated ability to hire, train, mentor, and motivate personnel.
Proven ability to lower labor costs, while enhancing productivity through
training, motivation, and applied technologies.
A leader by example who utilizes a "shirt sleeve" style management
conducive to productive, team-oriented work environments.
PC literate in Microsoft Suite of Products.
Excellent oral and written communication skills.
EXPERIENCE[pic]
LCL Management - Regional Property Manager
4/2003-2/2014
. Aggressively managed a multi-million budget comprising of seven apartment
buildings and approximately 900 residential apartment homes.
. Resident occupancy rate of 95% or better. Experience with lease-up of
Class B apartments, including internet marketing
. Responsible for NOI (Net Operating Income) resulting in a yearly increase
by 10% in tenant income/rents.
. Managed multimillion dollar renovation projects, new construction, and
complete apartment renovations.
. Negotiated contracts with suppliers, construction, cabinet suppliers,
plumbers, electricians, and landscapers.
. Managed Department of Community Affairs five year inspections resulting
in zero deficiencies. DYFS placement
. Trained, coached and mentored Resident Managers, Leasing staff and
Maintenance supervisors and staff.
. Handled resident's complaints to 100 % satisfaction.
. Instrumental in setting up on-line rental application.
. Ensure the collection of all delinquent rent, $12,000.00 to $20,000.00
additional rent collected per month including, but not limited to,
collection letters, legal eviction proceedings and submitting collection
information to Collections Agency
Healthcare Services Group, Inc., - Director
9/00-3/2003
. Serving as Assistant District Manager encompassing a territory consisting
of approximately $10 Million.
. Responsible for all budgets, inventory, ordering supplies, etc. for this
territory.
. Meet and exceeds budgets for 12 consecutive months.
. Primary contact for all Environmental Service Directors' monthly reports,
quality assurance reviews, safety issues, state inspections, etc.
. Responsible for upkeep of all department functions to ensure 'deficiency-
free' environment for all state inspections.
. Maintain and update current MSDS sheets for all facilities.
. Responsible for hiring/training and coaching new and existing employees.
. Instrumental in developing new quality assurance tools for all
facilities.
. Acts as liaison between Administrator of Facility and Corporate
Headquarters.
. Responsible for the quality of work, staff development, client
relationship and financial controls.
SUPERIOR RESTAURANTS. / WENDYS, - General Manager
9/97 -9/00
. Increased sales over 10% for the past three years.
. In one year successfully changed store's rating from a 'C' level to a
'B+' operation.
. Maintained proper staffing levels to achieve sales increase for current
and previous year.
. Increased profitability by exceeding food cost and labor goals.
. Established and communicated expected standards of performance. Reviewed
and counseled, if needed, thus creating an improved level of
quality/customer service.
Page Two
Allen Suslow
RYKOFF-SEXTON INC-Account Manager
1/97- 8/97
. Created and developed new sales territory with a potential volume of $2
Million per year.
. Organized sales promotions, demos of new products, etc. for customer
usage.
. Instrumental in creating, designing and implementing customer logos for
personalized products.
. Responsible for complete customer satisfaction, including follow-up on
orders, credits and pricing issues.
. Liaison between customer and Rykoff-Sexton to ensure quality customer
service is achieved at all times.
. Based on customer feedback, suggested new product lines, which increased
sales volume.
EDUCATION
William Paterson College,
Wayne, New Jersey -
PROFESSIONAL TRAINING/SEMINARS
. NALP National Leasing Professionals
. Section 8,Homeless prevention,Rent Control
. Fair Housing
. Lead Safe Work Practice Certificate
. HVAC Certified
. Interaction Management. A Program For Developmental Training
. Quality Training Leadership/Management Training Skills
. Sales Training/ Customer Service Training
. Member International Food Safety Council
. Sexual Harassment Training
. EEOC Training
Hobbies
. Computers, building, and repairing old computers.
. Older computers donated to Veterans Administration
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