**** ***** *** *** *** 903-***-****

Paris, Texas 75460 Email: aceor3@r.postjobfree.com

Charlie Broades

Objective:

To assist customers with problems concerning their accounts or services and

create harmonious positive customer relations to contribute to profitable growth for the

company and myself. Also wanting to be able to grow as a individual no matter what the

occupation is and want to be the best at what I do.

Skills:

Successful negotiator, fact finder with problem solving skills, experienced

working with sensitive and private information, knowledgeable of Regulatory guidelines,

resourceful team player who motivates and inspires peers, solidifies relationships with

skeptical customers by meeting their needs, experienced working with economically and

culturally diverse people in business settings.

Experience: 12/11-02/12 NCO Customer Service Joplin, Mo

Geek Squad Representative

• Utilize Skip Trace.

• Knowing the bases of a device such as; motherboard, operation system,

RAM, and ROM.

• Trouble shooting wireless devices, wireless networking,

electronic equipment and desktops.

• Ability to use backup resources to gain factual knowledge about devices.

• Great ability to multitask

• Gaining a relationship with the customer

• Direct telephone interaction with delinquent customers.

• Minimize customer dissatisfaction with reassurance techniques

• Maintain high levels of call productivity

6/11-8/11, 5/12-8/12 Easy Living Inc.

ILC

• Medication Certified

• First Aid/ CPR certified adult and infant

• Food preparer

• Great with making sure clients were ready for the day

• Made sure medications were taken at right times

• Made sure medications were given at the right amount

• Kept clients up to date with grocery shopping, Dr. Appointments, and

physical activities

• Kept clients laundry on task

• Resolved issues when clients was not feeling well

• Bathe clients

• Cleaned the clients home

• Filled out Incident reports (if needed)

• Contacted clients personal pharmacist if client needed refill on medication

• Worked with Narcotic medications

Assistant football coach 7-1-13 – 5-1-14

Idabel High School

Idabel, Oklahoma 74745

Daily Job duties consisted of:

• Making sure the field was prepared and ready for practices

• Making sure practice schedules and game day schedules was

prepared

• Having the kids in a safe environment

• Regulating a practice that set kids up for success

• Managing drills and techniques to use in the game

Tyson Chicken 11-12-13 – 3-12-14

Idabel, Oklahoma 74745

Production: Packout

• Preparing a safe work environment.

• Making sure the work areas in the department was cleaned before and

after shift.

• Packing chicken into boxes at a 40 bird per minute pace

• Making a team effort on reaching a certain amount of boxes a night

• Using power jacks to move around big boxes of chicken

CRDN of the Ark La Tex 3-18-14 – 6-18-14

Lead CSR Texarkana, Tx 75503

• Preparing Job site

• Restored soft goods from destroyed houses

• Trained workers on how to do our job safe and product able pace

• Made great relationships with customers and sold a product that made

customers happy at all times.

• Long driving trips from Texarkana, Tx to Tennessee, Arkansas, Louisiana,

Oklahoma, Mississippi, and Texas daily.

• Daily jobs lasted from 8-15 hours a day

Education:

• 2009 Graduate of Pleasant Grove High School: Texarkana,TX

• 2009/2011 Louisiana Tech University (no degree): Ruston, LA

• 2011/2012 Missouri Southern State University (no degree): Joplin, MO

• Lincoln Tech Grand Prairie, Texas

Accomplishments:

• Received Football scholarship to Louisiana Tech University and

Missouri Southern State University

• Received many all team and freshman awards for football at

Louisiana Tech

• Worked with the Red Cross to help tornado victims in Joplin, Mo

• Worked with Extreme Home Make Over in Joplin, Mo

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