Customer Service Sales

*** *. ***** **, ***. *E Quintina Clarke 347-***-****

Brooklyn, NY 11236 *********@*****.***

Employment

Medical Office Assistant William Gibbs, M.D. PLLC,

Springfield Gardens, NY 09/13- Present

Schedule patients' appointments

Answer phone calls and provide information regarding the facility and its

services

Verify insurance coverage and manage insurance information as required

Maintain work area in terms of cleanliness

Collect co-payments at time of service

Manage facility procedures related to insurance and billing and solve

patients' queries regarding their insurance renewal and expiry

Head Cashier/Supervisor, Part-Time Forever 21, INC-Flagship New York,

NY 08/12- 08/13

Assist in cashiering activities in areas of purchasing, returns, and

exchanges

Oversaw daily sales transactions

Respond to customer complaints and inquiries

Identify and report fraudulent activity and theft when evident to minimize

sales losses

Enforce company policies and regulations in an effective manner

Visual Merchandiser Forever

21,INC-Flagship New York, NY 07/11- 08/12

Created seasonal window displays

Changed all mannequins according to merchandising and corporate standards.

Assisted clients when needed.

Assisted in dressing rooms goals.

Replenished and maintained all goods on selling floor.

Informed all clients on beneficial in store activity in order to increase

sales.

Clerical Assistant Opinion

Access,Long Island City, NY 04/09-07/11

Drafted and typed letters

Monitored daily correspondence

Answered and responded to phone calls and emails

Performed general administrative work, including faxing, copying, and

mailing various documents

Retrieved information upon request

Light Book keeping

Education

Jamaica, NY York College of The City

University of New York

(C.U.N.Y)

B.S. in Business Administration with Minor in Human Resources, February 2013.

Undergraduate Coursework: Employee relations; Compensation and Benefits; Business

Entrepreneurship; Accounting; Marketing; Business Management; Statistics.

Skills

Proficient in both PC and Macintosh operating systems; Microsoft Office

applications; Microsoft Project Gallery; Data entry; POS (Point of Sales)

systems; Photoshop, WordPress; Problem Solving; Planning and Organizing;

Teamwork; Effective Communication; Detail Oriented; Customer Service.

Fluent in English; Familiar with Spanish and Italian

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