Senior Quality Assurance Analyst
Resume:
Natalie M. Schwartz
***** ***** **** ****, ***** Springs, FL 33065
************@*****.***
PROFESSIONAL OBJECTIVE: To obtain a lead QA analyst or senior testing
analyst position utilizing my superior managerial, troubleshooting,
organizational and interpersonal skills with my business background.
SUMMARY:
. Developed skills in web-based client server architectures, object-
oriented design and business strategy.
. More than 10 years of analytical testing, and logical experience.
. Works well in teams and an effective communicator, attentive to
detail, strong writing and analytical skills.
. Over 10 years of client support experience with recognition of
service excellence by colleagues.
. Ability to execute on tasks quickly and accurately in a fast paced
environment.
. Experience in managing resource and project teams varying in size
from 3 to 5 to 10 resources.
PROFESSIONAL EXPERIENCE and ACCOMPLISHMENTS:
Office Depot, Boca Raton, FL (Contractor for Insight Global)
December 2013-Present
Functional Analyst
. Developed complex functional test cases for new enhancements made
to the Office Depot Merchandising software including VIM, Retek,
and RMS.
. Performed testing for multiple Web/Java based applications on
Window 7 platform.
. Functional Analyst in an IT based project utilizing Relational
databases and SQL programming technologies.
. Work closely with business and application developers to define
functional requirements.
. Actively participate in effort estimation and development/update
of project plans.
NetCracker, Sunrise, Florida (previously Convergys)
February 2004-September 2013
Business Systems/Senior Testing Analyst
. Responsible for functional and technical analysis for NetCracker
IMG applications.
. Team Lead on project responsible for maintaining time line,
business deliverables.
. Tested and documented for multiple Web/Java based applications on
Windows XP and Window 7.
. Tested on iSeries systems in order entry/billing application
utilized by cable, telephony and wireless providers (ICOMS).
. Performed the planning, creation and execution of moderately
complex to complex test cases, which includes the analysis of
documented business and technical requirements.
. Performed intricate data set up, created detailed test cases and
executed test scripts for Function testing, Feature testing,
Regression testing, and UAT testing.
. Documented testing and feature issues, processes and procedures
for external and internal customers (offshore and near shore).
. Trained offshore and near shore testers in multiple functional
areas of ICOMS and all processes and procedures.
. Created training documents for all offshore and onshore testers
and continuously supported the team.
. Utilized functional specifications to establish testing procedures
and plans.
. Adhered to certain development standards such as SDLC (software
development lifecycle).
. Communicated and supported internal customers, offshore and near
shore, including Management Team, Developers, Technical Writers,
System Engineers and Co-Workers.
. Proven ability to organize and prioritize projects in a fast-
paced, deadline-oriented and rapidly changing business
environment.
. Maintained our cross-departmental HP QC/ HP ALM database that
delegates Testing department workload including Feature test and
Regression test scripts.
. Was responsible for continuously supporting existing client
related issues of all severities and communicated with them
throughout.
I-Netvalues, Boca Raton, Florida
January 2003 - January 2004
Fulfillment Supervisor
. Responsible for managing Information services.
. Designed fulfillment system for all orders within company.
. Implemented internet marketing skills which resulted in company
growth.
. Maintained and load balanced all servers daily.
. Responsible for the design, setup and deployment of optin email /
direct marketing campaigns to a database of over 100 million
subscribers.
. Managed data daily in order to provide optin lists.
. Managed all Optin email sales.
. Maintained client relationships throughout their internet
marketing campaigns.
. Created invoices through Quicken for all orders.
. Fulfilled and shipped physical orders of products that we marketed
through the internet.
Convergys IMG, Sunrise, Florida (Consultant through Software Resources)
June 2002-December 2002
Test Engineer
. Testing Engineer Consultant responsible for execution of test
scripts/plans.
. Tested on AS/400 systems in order entry/billing application
utilized by cable, telephony and wireless providers (ICOMS).
. Documented, implemented and maintained processes for cross-
departmental Lotus Notes Database that delegates Testing
department workload.
. Performed intricate data set up, created detailed test cases and
executed test scripts.
. Acted as Point Person of the Week for Interfaces, coordinated Peer
Reviews and Category Group Workshops on a weekly basis.
. Communicated and supported internal customers, including
Management Team, Developers, Technical Writers, System Engineers
and Co-Workers.
. Documented testing and feature issues, processes and procedures
for external and internal customers.
. Demonstrated ability to communicate effectively and professionally
with internal and external associates.
Naviant (acquired by Equifax, then Epsilon), Boca Raton, Florida
April 2000 - June 2002
Data Coordinator / Broadcasting/ QA
. Coordinated all email appends and hard data orders between
developers and end users.
. Designed WEB based fulfillment system.
. Documented and trained staff of fulfillment systems.
. Responsible for the design, setup and deployment of optin email /
direct marketing campaigns to a database of over 60 million
subscribers.
. Maintained the role of Quality Assurance Specialist.
. Solved complex problems through creative and non-conventional
thinking.
. Acted as a technical liaison for a team of over 80 sales
representatives assuring smooth transition from order inception
through order fulfillment.
. Managed and load balance 50 + unix servers, each responsible for
broadcasting 1.5 million emails per day.
. Built strong customer service and interpersonal relationship
skills with both internal and external associates.
. Demonstrated ability to work with and lead a team.
. Optin email sales.
TECHNICAL SKILLS SUMMARY:
Tools: HP QC, HP ALM, MS Office Suite, MS Word, MS Excel, MS Frontpage, MS
PowerPoint, Lotus Notes, ERP, WMS. XML, C, C++, RPG, COBOL, Visual Basic,
Java, Visio, QTP,
O/S / Hardware/Technologies: Windows NT, Windows XP, Windows 7, UNIX, MAC
Operating systems, AS/400, iSeries, LINUX, Soap UI, FTP, SQL Developer
Training : Agile (Scrum) methodologies, SQL Queries, Security, HR Benefits
EDUCATION:
Florida State University, Tallahassee, Florida
Bachelor of Science, Management Information Systems - Graduated December
1999
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